I would then suggest to send an email directly to Kevin to remind him. In his 
reply to this topic  on the 3rd December he  promised to investigate what went 
wrong.

Matthias




> Am 07.12.2015 um 11:15 schrieb j...@souslelogo.com:
> 
> well, I'm not sure what to do now... I still haven't received any
> answer from on-rev support request, despite my post on this list
> and a reminder sent last week (with the ticket # I got from the
> automatic response)...
> I feel like trying an emergency request, although a few weeks
> ago, in a similar situation, I got scolded by Heather, saying that
> my request wasn't urgent and that the response would be postponed...
> 
> jbv
> 
>> On 12/03/2015 06:33 AM, j...@souslelogo.com wrote:
>> 
>>> Did anyone ever get an answer that way ?
>> 
>> That's pretty much my experience as well. And even the urgent requests
>> have gotten no response lately.
>> 
>> --
>>  Mark Wieder
>>  ahsoftw...@gmail.com
>> 
> 
> 
> 
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