Thanks very much for this, Jeff. The user said she fixed it but what she wrote was pretty much gibberish so we don't know what she did. Something about changing her browser to Chrome -- only this app doesn't use a browser at all. My guess is that, because some of the internet settings are under the IE properties, she changed something there but it isn't at all clear.

Meanwhile, a few days later, we received another complaint from a Surface 2 user who also said they couldn't launch the app. We don't know what to tell him. I'm at a loss.

Any insight would be appreciated.

On 8/25/2016 5:47 PM, Jeff Reynolds wrote:
Somehow i lost a week of emails there on the list replies!
Jacque,
I just got a pro 4 from the ms store here in bethesda on loan (if you go to a 
store they now have a loaner program for up to a month to try stuff out on a 
surface for free!). i downloaded LC8 and it is running fine, about to bring 
over some lc apps this weekend to test and start trying the video playback out. 
im guessing the 32bit comes turned on and perhaps you can switch it off some 
where or not load it to save space or memory perhaps. ill poke around and see 
if i can find anything in the settings.
FYI the surface book looses the GPU if you detach the screen for mobile work so 
it basically really is back to being a surface 4 at that point for graphics 
processing (on the cpu) and it looses half the battery as well (the other half 
is in the base). you only get the larger screen.
Ive not been impressed with the surface so far, its not anything as easy as 
using an ipad as a touch device for the regular interface stuff. sure it will 
work fine with a touch designed interface, but the screen response is a little 
spotty and not very comfortable to hold as a pad unit. it feels more like 
having a laptop that you can pull off the screen but not something you want to 
carry around like that and use a lot of the time like that. it is a swiss army 
knife, useful but not always so comfortable to carry or use...
jeff

On 8/17/2016 1:02 PM, Mark Talluto wrote:
FWIW, we have 2 Surface Pro 3 units here. We run LC 6 - LC 8 apps on
them just fine. We have a number of school districts that have
adopted them based on our suggestions and they are running our apps
well. Everyone is using them as they come from Microsoft without
modification to compatibility modes and such. Hope this helps...a
little bit at least.

Yes, it does, thanks very much. The user said someone "set up the
system" for her and she didn't want to change the settings. Maybe that
was the problem, if there's some setting that forbids fallback to
32-bit. I have no idea what they changed, and she was a very naive user
who couldn't answer any questions.

--
Jacqueline Landman Gay         |     jacque at hyperactivesw.com 
<http://lists.runrev.com/mailman/listinfo/use-livecode>
HyperActive Software           |     http://www.hyperactivesw.com 
<http://www.hyperactivesw.com/>

_______________________________________________
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode



--
Jacqueline Landman Gay         |     jac...@hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com

_______________________________________________
use-livecode mailing list
use-livecode@lists.runrev.com
Please visit this url to subscribe, unsubscribe and manage your subscription 
preferences:
http://lists.runrev.com/mailman/listinfo/use-livecode

Reply via email to