Richmond, >>> scrubbed Bill Marriott's message as sent to Richmond Mathewson off-list.
Let us just say that the nub of the message was that my initial posting under this heading was inflammatory. <<< Here's the text of the message: === Richmond, >>> A number of people, including myself, got a very bad impression about the end-result of Beta testing. <<< I'm a little confused. You received your complimentary Rev Media license within a day of Rev Media being built and posted to the web site. The people who were entitled to a free copy of Studio or Enterprise were mailed their keys within a similar timeframe of those editions being ready. Your posts on this topic had no impact whatsoever on the timetable of the notifications... They were sent out as soon as logistics permitted. >>> May be we were ill-informed insofar as 2.9 was announced as finished with great fanfare (which it deserved) before the Beta testers were made aware that they would be rewarded. [...] My motivation was clear; help improve RR and get my hands on the newer version. <<< Except that we had made the pledge about 2.9 being free for 2.7 purchasers several times in several different venues throughout the cycle. I looked through all previous beta-related communications and could not find where we promised anything additional/special for beta testers. Nevertheless, we *will* be doing something for those who were active. We're going to announce it when it's ready, and it won't be much longer. Hopefully this attempt to recognize people and express appreciation won't become yet another opportunity for complaints. >>> Somebody round "here" is at fault; it could be me, or it could be the people at RR, or it could be both of us [...] So, I suppose that everybody should learn something about this. [...] It is in your interests not to alienate [loyal users] and the best way to avoid this is to anticipate the sort of thing that happened recently and, as a preventive measure, keep them extremely well-informed and reassured. <<< When we post a version late in the day and then notify people about their free copy before noon the next day, I don't see where there is a case to be made about a lapse in communication. However, perhaps we should anticipate that some people won't be happy no matter what we do, that they will shout it from the mountain top instead of writing an inquiry to support, and that the tone of their comments will be needlessly inflammatory. - Bill _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
