Dear List Members,
Some of you may have noticed a lack of posts over the weekend, and
the disappearance of our website.
A catastrophic failure at our Texas-based ISP forced the closure of
the runrev.com website and other services this weekend. The problem
was resolved early Monday morning and all services are now operating
normally.
During the outage, all email to support and various email lists was
suspended. If you submitted a post to one of the discussion lists,
please allow 6 to 12 hours for the information to appear, as most
mail servers will re-attempt delivery. If you emailed support or
someone else at runrev.com, you may wish to re-submit your email.
The outage began Saturday May 31 at 10:55pm GMT, when electrical
equipment at our web host's datacenter shorted out, creating a fire
and explosion that knocked out three walls in their electrical
equipment room. Fire department officials required all power to the
facility to be cut until safety was assured. No one was injured in
the incident, and no data was damaged or lost.
As of Monday morning, some locations may be unable to reach the
runrev.com domain as updated DNS information propogates throughout
the Internet, a situation which will resolve itself in a few hours.
Runtime Revolution utilizes one of the largest and well-regarded
hosts in the United States, and thousands of other websites were
affected by this outage. We will be working with our web host to
establish better redundancy and disaster-management plans in the future.
The good news is, we're back up and running, and normal service can
now resume.
Warm Regards,
Heather Nagey
Customer Services Manager
Runtime Revolution Ltd
http://www.runrev.com
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