On 30/9/08 09:06, "Bernard Devlin" <[EMAIL PROTECTED]> wrote:
> I got burned by this a couple of years ago. I bought the videos to (I > think) the Monterey conference. After 5 months of delay and repeated > complaints to runrev (some of which never got a reply), the videos did > finally arrive. They kindly re-imbursed me for the delay, but I decided > after that I would not buy anything except software from them in future (I > seem to remember similar problems years ago with printed documentation > orders). We did indeed have some problems years ago, for which we reimbursed the customers affected at the time. However generally our shipping operation has been running smoothly since then. The cause of the exception with this particular conference DVD was rather more complex: when we got deep into editing all the video capture data it became clear that some of the sessions had not been supplied to us by the all the presenters who were screen capturing them. Some of the sessions we had did not play back properly either due to a couple of different data corruption issues. Its been a long process and we've had to work both on the technical side and with the presenters to put all that right. Everyone has been really helpful and we now have pretty much a complete DVD which truly will be shipping any day now. I do apologize for the obvious inconvenience in this delay. I asked those affected to write to support because we have been keeping individual customers in the loop and did offer a coupon to those affected. Kind regards, Kevin Kevin Miller ~ [EMAIL PROTECTED] ~ http://www.runrev.com/ Runtime Revolution - User-Centric Development Tools _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
