On Thu, Jan 22, 2009 at 3:57 AM, Richmond Mathewson <[email protected]> wrote: > I guess I am very naive, but: > > 1. I have always treated this Use-Group as my Technical Support; > and, 99% of the time it has been fantastic: Thanks People! > > 2. Assumed that the built-in Documentation in RunRev was all > one needed along with the Use-Group (that is why I have > often been critical of the inbuilt documentation). > > 3. Assumed that most of a computer-programming job I take on > is my problem, and that it is up to me to get the job done.
If this is naive, then please add me to the naive list :-) However I have had a few occasions where I have had to apply to support for extra assistance. I have never bought a support incident, just used the free email support. Each time I have had very fast responses and mostly, my problems have been solved or worked-around very quickly. If a problem is unique to a single person's setup, then it will be almost impossible for RunRev support, no matter how many hours they spend, to find & cure the issue. Camm, what happens if you install Rev & your stack on a different computer and try again? Are you sure the answer dialog has not got stuck as part of your stack file? What happens if you password protect your stack from a script in a startup handler? Sarah _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
