On 21 Jan 2009, at 18:25, J. Landman Gay wrote:
[email protected] wrote:
These lists are great and many issues are solved by all
involved.Thank you.
No complaints !
My question is , what should we expect from RUNREV SUPPORT , you
know those
guys who charge us for the Software !
My experience since using Rev is lack of real support compared
with other Software suppliers.
I have raised bugs and tickets etc..
Just to add some info:
You wrote to support about this problem first on Dec 1, 2008. You
received a response within 24 hours. Following that was an
interchange of 19 emails over the next two weeks, plus another
three internal notes which you did not see. We actively worked on
your issue for two weeks. I could not repeat your experience, even
with the example stack you sent. Members of this list also cannot
reproduce the problem (except for one who had GLX installed, which
you do not.)
Actually, I've seen what I believe has something to do with this bug
under 2.8.1.472, but under the IDE, but since I don't use the IDE to
password protect my stacks, it is not a show-stopper. Sometimes when
I run my Startup stack I get an message about the Answer Dialog
already being in memory and do I want to Purge, Save or Canel.
Whatever I click when this happens it results in RunRev freezing and
the only way out is to Force Quit the Revolution IDE. It only
occurred to me that this could be part of the same problem last night.
All the Best
Dave
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