FYI re problems uploading to RevOnline... Peter M. Brigham [email protected]
Begin forwarded message:
From: Runtime Revolution Support <[email protected]> Date: February 20, 2009 5:44:21 AM EST To: Peter Brigham MD <[email protected]>Subject: [Ticket#2009021910001167] Re: [Ticket#2009021610000128] Re: Fwd: RevOnline problemDear Peter Brigham, Thank you for your request.It probably wouldn't hurt to report this as a bug. We are currently doing a complete overhaul to revOnline, and it will be vastly improved in 3.5. It may be that this issue is already fixed, but if not, its worth reporting to make sure itgets looked at by our engineers. Regards, Heather 02/19/2009 16:13 - Peter Brigham MD wrote:I think I found the problem. Double-clicking the stack icon opens the mainstack, of course, which serves just to open the data stack, a substack that will contain text that the user will want to save. Themainstack then closes itself, leaving only the data stack open. When I choose "Share this stack..." from the file menu the stack that appears at the top of the upload window in my RevOnline user space is the data stack, not the mainstack. I had to tweak the main stack to keep itself open (and not open the substack), then quit and reopen it so the mainstack stayed as the frontmost stack, then restore its card script to the original desiredbehavior & save it, then choose "Share this stack..." with the mainstack frontmost. When I did this, the name of the mainstack appeared at the top of the RevOnline upload window and I got a successful upload. Seems to me that RevOnline should be able to know how to locate the mainstack and then upload the whole stack system properly, no? The mainstack does appear in the application browser list of stacks in memory, so Rev knows it's there. Should I report this as a bug? Peter M. Brigham [email protected] On Feb 18, 2009, at 3:35 AM, Runtime Revolution Support wrote:Dear Peter, Thank you for your request. Hmmm. I've looked at your record, and your user space info looks perfectly normal. The current implementation of revonline is a bit quirky and erratic. It does seem to work for some people however, so the trick is to figure out exactly what it doesn't like about you/your stack... You are able to log in successfully? Just notupload? What is the exact name of the stack you are trying to upload?Regards, Heather 02/16/2009 01:39 - Heather Nagey wrote:Begin forwarded message:From: Peter Brigham MD <[email protected]> Date: 13 February 2009 16:10:29 GMT To: Heather Nagey <[email protected]> Subject: RevOnline problem Heather -- I can't get stacks uploaded to my userspace on RevOnline. Jacquesuggested there might be a problem with the RevOnline database? Anyideas? Peter M. Brigham [email protected] RevOnline username: pmbrig Thread from UseRev list follows: ************ On Tue, 10 Feb 2009, Peter Brigham MD <[email protected]> wrote: OK, this feels like a totally basic question to me, so I apologize in advance.... I know I asked about this last year sometime, but I couldn't get it to work and I just gave up on it, so it's still a problem for me. I want to share a stack by uploading it to my userspace on RevOnline, so I open the stack, select "Share this stack..." from the file menu,and the RevOnline window appears. I can see the name of the stack in question at the top, and I choose the category, fill in the title & description, then click "Upload." Nothing seems to happen in the wayof confirmation (is this normal?). I then save my stack as instructed-- I guess Rev "fingerprints" the stack by adding a custom propertyor something to allow me to update the stack later if I revise it. Then I go to my userspace and the new stack is not there. Nada. I must be doing something wrong. Somehow last year I managed to get one stack up there, but I have no idea what I did to accomplish this. What am I missing? Peter M. Brigham [email protected] RevOnline username: pmbrig ******** On Tue, 10 Feb 2009 17:58:2, "J. Landman Gay" <[email protected]wrote:Peter Brigham MD wrote:Somehow last year I managed to get one stack up there, but I have no idea what I did to accomplish this. What am I missing?I don't know, but whatever it is, I've been missing it too from about the same time. I haven't been able to upload since then either. I pulled a stack successfully over a year ago in order to re-upload a fixed version and could never get it back online. -- Jacqueline Landman Gay | [email protected] HyperActive Software | http://www.hyperactivesw.com ******** On Wed, 11 Feb 2009, "J. Landman Gay" <[email protected]> wrote: Peter Brigham MD wrote:So who would we contact at Rev to flag this as a problem? Is everyone having the same difficulty?I don't think it's everyone. I recently asked Heather about it and found out there was a database migration a while back where some of the records didn't cross over successfully. She didn't have direct access to the database to fix it for me (my record's password got wiped,) and Ididn't ask her to pursue it since it wasn't a big deal for me. She'dbe the one to contact though if you want someone to look into it. -- Jacqueline Landman Gay | [email protected] HyperActive Software | http://www.hyperactivesw.com Email has been scanned for viruses by Altman Technologies' email management serviceHeather Nagey Customer Services Manager Runtime Revolution Ltd http://www.runrev.com follow me on twitter http://www.twitter.com/lainopikHeather Nagey -- Runtime Support Team ~ http://www.runrev.com Runtime Revolution ~ User-Centric Development Tools --Email has been scanned for viruses by Altman Technologies' email managementservice - www.altman.co.uk/emailsystemsHeather Nagey -- Runtime Support Team ~ http://www.runrev.com Runtime Revolution ~ User-Centric Development Tools --
_______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
