On Tue, May 19, 2009 at 10:26 AM, J. Landman Gay <[email protected]>wrote:
> > The software works fine, it's the customers that are the problem. :) They > are taking digital photos that weigh in at 3-4 megs apiece, and scanning > documents even larger, and creating hundreds of images. My client gets > complaints that the software prints too slowly, and that all the data won't > fit on a CD. > > So we decided to reduce their images for them behind their backs. I think you are playing with fire here. I can see that all that's going to happen is that your client will end up with more complaints about perfectly good photos not displaying correctly and scanned images that were readable are no longer legible! I appreciate that I'm computer literate so scanning at appropriate settings is easy for me, but surely you must appreciate that two separate documents, exact same dimensions, one may have 18 point font on it and the other 9 point. If your software, in the background, reduced the resolution on the 9 point document to something similar to the 18 point, I'd be furious! As unappealing as it may be, I think you already know where the problem lies, the customer. What about a warning dialog that comes up anytime the customer tries to import an image over a certain size. Could it have a link to your clients web site where they could have a list of software that can reduce image size and a short tutorial on how to do it. What about a warning dialog when the entire data set gets to 650MB, indicating that they are about to exceed the size of a CD and unless steps are taken to reduce file size, back-up will need to be done to a DVD or external HD. Again with links to your clients website with tutorials on how to save size, the pros and cons of backing up to CD, DVD or external HD, and how to do each. Basically, leave it to the customer to decide what the acceptable resolution is, and that once they save enough of them it's their problem to move to a larger back up format. Again, I can see what you are attempting to do will only result in current customers who are completely happy, know exactly why they are photographing the Harry Winston with the SuperFine setting on their 6 megapixel camera, and scanning their Title Deeds at 300 dpi, and wisely backup to a 80GB HD because it's more durable than a CD; will be joining the complaints cue because their photo looks like it's of some costume jewellery and the scans apear to be of some nondescript newspaper article. And if you think the current customers are unhappy, just think how pleasant this lot will be when their on the phone, their house has burnt down, they've just been to their Insurance Co and they've said, sorry, doesn't look like a Harry Winston to us! Sorry, just my thoughts. _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
