On Jun 16, 2009, at 11:32 AM, mfstuart wrote:
Trevor, you're awesome dude. Thanx for the amazingly quick response :)
No problem. It completes a feature, didn't take long to do on my end and will probably save a number of people a lot of time. Seems like a good investment :-)
We (my company) don't even give that kind of service to the public in general. (only those that are prepared to pay the extra $$) It's quite the trait to "follow".
I think that the customer support process that occurs after a product is released is very important. When the product is used in real work you learn what mistakes you made and what people really need.
When you fix a bug and get it into the customer's hands, or polish off a feature so you can save them more time then everybody wins. The customer wins because you helped him out and he can get back to work. You win because you now have a customer that knows you stand behind what you sell and your product has been improved.
I don't think paying for some types of support is bad but there is definitely a level of dialog that should exist between company and customer that can occur regardless of whether or not the customer can afford/is willing to pay for it.
Regards, -- Trevor DeVore Blue Mango Learning Systems www.bluemangolearning.com - www.screensteps.com _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
