> Hi Erik, > > [EMAIL PROTECTED] is there for your general problems, > andmy guess is that one person goes through these > mails as they come in, and forwards them to the > appropriate person. > That is where installer problems and the 10-incidents > package calls go to. > > [EMAIL PROTECTED] is there when we need to > specifically talk to the listmom, webmistress or > customer-relations-lady. > So if you know you need her for a specific item, mail > Heather directly, otherwise email support. > > At least that's my conclusion ;-) >
Thanks Jan! just to add a little to that, I deal with licensing issues also. If your support query is about licensing, it's going to end up in my inbox sooner or later. Other than that, couldn't have said it better myself. Cheers Heather > Jan Schenkel. -- Heather Williams <[EMAIL PROTECTED]> <http://www.runrev.com/> Runtime Revolution Ltd. Tel: +44 (0) 131 7184333 Fax: +44 (0)1639 830707 Revolution: Software at the Speed of Thought _______________________________________________ use-revolution mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/use-revolution
