Currently, Runtime Revolution provides a web based interface for users to report bugs which is publically accessible. It should be noted that when submitting bugs users should provide a clear, concise and reproducible recipe. Users are also advised to read about the bug database along with bug submitting guidelines located at - http://www.runrev.com/Revolution1/bugzilla/
Please note that if you report a bug at an incorrect severity level or without a clear reproducible recipe it will take the engineers longer to address these. If in doubt leave things at their default settings. In addition, a voting system has now been implemented on bugzilla. Users are given a pool of 100 votes from which they can vote on bugs (up to a maximum of 5 votes per bug).
Mark - I understand and can easily appreciate your comments, but I remain puzzled about some aspects of bug reporting.
1. Can you clarify the voting system. I've just used Bugzilla for the first time, only to find the bug I wanted to report (639 - bad Breakpoint info in an earlier version of Revolution causes the Rev 2.1 to crash). To me this is a show stopper, but how can I know if another show stopper isn't just around the corner, so how can I know how many votes to cast, given that I've only got a limited number of them?
2. I have something to add to this particular report (my experience involved a different earlier version and also a different version of the MacOS than the current report), but I don't see an opportunity to add further detail to an existing report. Clearly doing so might help the RunRev engineers, and equally it seems pointless to raise a new report when it looks like the exact same bug, but what is the policy and indeed the technique here? Sorry if this is naive, but like I said I've not used Bugzilla before.
Graham
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Graham Samuel / The Living Fossil Co. / UK & France
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