One of the absolutely 'best documented' products for newbies is SketchUp. It's a 3D application.
And IMO what makes it so absolutely great are the video tutorials found at:
http://www.sketchup.com/training.php
You can't watch but a few of these and you are compelled to buy the product (at least I did!).
Which brings me around to 'the best multimedia app ever'.
First, some boring background. Many of you know I founded Human Code in the early 90's. We created 100's of commercial CD-ROM's over a period of 8 years including games, edutainment and multimedia demos. One of our claims to fame was all the awards we won-- mostly due to the fact the core group had a very strong design background. The only reason I mention this, is to say I've had a lot of experience working with 'compelling media integration' (Apple's old buzz words;-).
But, the best multimedia I ever saw, I had nothing to do with it.
Frankly, It was a most surprising revelation, as the CD-ROM had extremely poor production quality. The graphics were lame, the interface brutally simple, but it did one thing EXACTLY correct. It did not get in the way of displaying the content.
And, for me, the content was SO COMPELLING, the rest didn't matter.
The CD-ROM was simply a video introduction to coding in Visual Basic.
The onscreen video tutorials were done well, and you could have it open next to the VB IDE and actually work right along with it. It made things SO EASY!
I learned a lot about compelling media integration vs design that day. I guess it's one of the reasons I'm not so Flash gung-ho, because while the 'designs' are fabulous, most of the Flash websites I've seen have little compelling content on them.
So, to Judy and Marian and others (if you're still reading by now)-- I hear you! I can certainly see the benefits of having video tutorials as opposed to the text only approach currently used. The issue is only one of cost and priorities for RR. I think they're listening, too ;-)
best,
Chipp
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