On Sep 3, 2004, at 11:23 AM, Kevin Miller wrote:
There is a simple rule when developing in DC/Rev. If it crashes its almost
certainly a bug. We provide a bug reporting facility and act quickly to
resolve issues. By filing it in the database we can fix it. Posting to
this mailing list doesn't get the information logged by our developer team.
This list is for the discussion of how to use the product, so please do not
report bugs here.
Kevin,
With all due respect, this is an EXTREMELY frustrating position you are taking. Discussion of bugs is not only common on developer lists, it is expected. While no one expects the development team to pick up on bugs from discussions here, often times it is the end-user introducing some issue, or the list members know a workaround, or simply prefer to know about such issues before they encounter them. The RunRev stance of trying to keep such discussions out of this list will also keep professional developers out of this list, since we are quite accustomed to open discussion of any usage issues regarding the tools we work with. Limiting such discussion, and demanding that Bugzilla be the only point of entry on these things makes it look like you are trying to hide something, and it is also a very low feedback mechanism. It is akin to saying, "if you encounter what you think is a bug, put your development project on the shelf until we determine if you are right or wrong. That could take an indefinite amount of time, during which you are out of luck."
If the intention of this list is to act like a marketing vehicle where everyone is happy, and there are no apparent bugs in the software, then I think we need another, more reality-based list, aimed at registered users of studio or above which is more open to discussion of bugs, workarounds and solutions to the inevitable issues that arise in professional software development.
--
Troy
RPSystems, Ltd.
http://www.rpsystems.net
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