I thought bugzilla automatically informed the person to which a bug was assigned? Or should we still eMail support, because I for one have a number of outstanding Bugzilla reports which have still been marked "Unconfirmed" for some time with little or no real reply (2223, 2244, 2247, 2300, 2301, ...) - one or two of these reports are quite trivial, and some are basically "nuisances", while others (like 2308) are real show-stoppers for me.

On Nov 19, 2004, at 4:54 AM, Heather Nagey wrote:

After writing a bugzilla and to you directly, I would expect that support is
aware of the problem. Nonetheless, thanks for aknowledging the fact that you
are looking into it.

Just in case anyone else is making this assumption, this is a very dangerous
assumption to make. If you don't write to support, you should assume that
support is NOT aware of your issue.


It's also worth restating that [EMAIL PROTECTED] is the correct address to
write to if you have questions or problems. Sending support mail to any
other address is likely to result in a delayed response at the least.


Regards,

Heather
--

** For a faster response to all licensing, support, and technical issues,
please now send mail to [EMAIL PROTECTED] **


Heather Nagey ~ [EMAIL PROTECTED] ~ http://www.runrev.com/
Runtime Revolution - User-Centric Development Tools
Tel +44 (0) 870 747 1165 Fax +44 (0) 845 4588487
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-----------------------------------------------------------
Frank D. Engel, Jr.  <[EMAIL PROTECTED]>

$ ln -s /usr/share/kjvbible /usr/manual
$ true | cat /usr/manual | grep "John 3:16"
John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
$




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