As someone who has spent an inordinate amount of time with proxy servers and firewalls, I can tell you there is no 'easy' answer. Altuit has written it's own NTLM externals to allow RR to get through M$ proxy servers, and we've worked hand in hand with the talented Dave Cragg to help implement some other authentication schemes. But, it's not easy to do and certainly not a feature which 'just works everytime.'

I might suggest cutting RR a break here. If you're like many an enterprise, not only does RR not work, but neither does streaming video, audio and other 'non-standard' port calls.

best,

Chipp

Kevin Miller wrote:
On 24/1/05 3:14 pm, "[EMAIL PROTECTED]"
<[EMAIL PROTECTED]> wrote:


As major corporations tighten their internet security, RunRev needs to
support all authentication methods. As it stands, the learning center is
not accessible for me even though we have paid for it with the Enterprise
license fee. I have reported this to Bugzilla many many months ago
(bug#1962 - opened on 8/10/2004). I have heard nothing since. Do I also
need to contact [EMAIL PROTECTED] even though it is in bugzilla?


You're the only person who has reported this problem.  As such we are
looking into it, but unfortunately it can't be top priority.  I note that
you have had two follow ups to this issue, one from Heather than another
from Mark W (who asked you a question to which I don't see a response on
file).  There is no need to follow up with support for something that is in
the bug database.  Thanks for your continued patience.

Kind regards,

Kevin
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