It's nice to know someone IS listening.
The response I was hoping for was something like this:
"Yes, Mr. Looney, we are aware of this date/time problem from all of the other posts on the discussion group and bugzilla. We, too consider it serious and have dispatched the resources to fix it promptly. Estimated completion is tentatively scheduled for 7:13 pm GMT on May 17th of this year. We'd like to thank you, and all of the other people who brought this to our attention. We are committed to making Rev the best X-talk RAD in the history of civilized mankind. Thank you, again. Heather"
OK, that was probably too much to hope for... ;-)
I agree, in general, that bugzilla is the place for bugs. I only two problems with the bugzilla approach:
1. It seems to have turned into a celestial black hole, where things go in but do not come out. Don't misunderstand, the upgrades from Version 1 to 2, and 2 to 2.5 were very helpful. But there are critical items (like reliable dates) that have not been addressed in all of these versions over all of these years.
2. A lot of bugs do not get the votes they should.
The date/time problem is a good example: people can write, test, and sell programs with date/time math that appear to work properly - until daylight savings time changes. They won't vote because they don't know they have a (serious) problem.
Another non-voting group is the newbies who try Rev. and, before they can be impressed with the vast capacity, easy access, awesome speed, etc., they're gone forever because of their experience with the tables, menus, documentation, etc. - and, of course, they don't vote.
Bugzilla is geared toward assisting the veteran Rev. programmer - not making Rev. more marketable to (the vital) new users. Many times on the list new users have observed the Rev. seems to be a beta product rather than a shipping program. I can see why they say this, there are design and usability issues beyond what one would expect when moving to a new programming environment. These do not get put into bugzilla because we veterans have learned to work around them. Some of us take a perverse pride in knowing obscure, undocumented, non-intuitive workarounds, mentioned on the list 8 to 10 months ago. None of these receive votes but they limit sales. And sales of Rev. are important to all users of Rev.
If there was an interest, I could list the top ten items I believe are costing Rev. customers, items that may not have many bugzilla votes. Is there an interest?
And last, "philosophy". I usually disagree with everything Richmond posts. I certainly do not see any long-term benefit from open sourcing Rev. I do like the idea of a free introductory product. But, beyond that, I like the idea and the experience of open discussion enjoyed on this list. We tend to learn more from those we disagree with anyway. As long as discussions are conducted with civility, propriety, and decorum please let them continue (under the watchful eyes of the ever-supportive listmom).
Paul Looney
-----Original Message----- From: Heather Nagey <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 29 Apr 2005 17:40:03 +0100 Subject: Re: Problem with "convert it to seconds"
> I hope someone in Scotland is listening to us...
> Paul Looney
We listen. Sometimes we even respond... And if the discussion gets out of
hand I'll pop up and look stern :)
But, and you can all sing along with me here ladies and gentlemen, if you
want action, you need to post it to bugzilla:
http://support.runrev.com/bugzilla
This is your list, we observe but we do not intervene very often, and you
should not assume that items reported here will make it onto the engineering
fix list.
And by the way, I'd like to congratulate everyone present on the
fascinating, excellent and mature discussion sparked by what was potentially
a very inflammatory post on "philosophy". As you all know, wine, cheese and
politics are off topic and frowned on, we can now add philosophy to that
list :)
Warm regards
Heather Sometimes listmom, always supportive --
** For a faster response to all licensing, support, and technical issues,
please now send mail to [EMAIL PROTECTED] **
Heather Nagey ~ [EMAIL PROTECTED] ~ http://www.runrev.com/ Runtime Revolution - User-Centric Development Tools Tel +44 (0) 870 747 1165 Fax +44 (0) 845 4588487 ~~~ Check our web site for new Revolution editions & special offers ~~~
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