graham samuel wrote:

What happened to the protocol? for someone that wasn't there, I found the transcript almost unreadable, with people interrupting each other, and I couldn't work out if Kevin had in fact answered (or rejected) all the questions he was asked. The first chat transcript was really well-ordered. I suspect it was Jacque's influence; but whatever it was, I hope for more discipline next time.

Different contexts. The first one was the Scripting Conference - first in a series of well-organized and well-run on-line conferences - featuring stacks of info prepared ahead of time, with follow-up questions. And a protocol, and a Protocol Enforcer.

This was a fairly informal chat session where Kevin answered questions, with much more open discussion. No protocol.

I have to say that as a live event it was enjoyable - and although it felt a bit chaotic, that was OK - live multi-way interaction is like that. As an after-the-event transcript (for the bit I had to miss as a live event), it was indeed very hard to follow and frustrating.

I'd hate to lose the informal feel; we're very lucky to have the CEO do such an unscripted event (wonder how many things he said that he wouldn't have done in a more prepared context ?) - but a bit of protocol would have been better.

Maybe if he repeats this chat session, we can nominate a moderator to funnel questions through, so that she selects a topic/question, and everyone sticks more or less to it for a little while, then select the next one, etc.


-- Alex Tweedly http://www.tweedly.net



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