Derek- Saturday, July 9, 2005, 7:29:59 AM, you wrote:
DB> Example #1: My friend swears up and down that Ford trucks are the best DB> Example #2: An ex-girlfriend of mine detests the Applebees restaurant ...no need to take either of those reports seriously, though... DB> Example #3: 90% of the people I know in the computer world are DB> unsatisfied with Microsoft Windows (All Versions). Have they ever DB> written a letter or email to let Microsoft know about the bugs that they DB> experienced...nope. (In most cases they would either switch to a Mac or DB> just live with it hoping that Microsoft would read their minds.) This behavior is amplified by anyone's experience having contacted Microsoft with a support problem. Responsiveness to bug reports is part of the feedback loop in getting things taken care of. Response to complaints on listservs and public fora is not, especially when many of those end up being user issues. DB> I too have received complaints about my software, as well as bug DB> reports, but in the end the best way I've been able to see what people DB> want is to read the reviews that people post about my program. Whether DB> it be on CNET.com or some random bulletin board. And you know DB> what...I've seen more public posts than emails or letters combined. I don't know if that's the "best" way, but other than that I agree that it's certainly a valid way (among others) of gathering input about your product. -- -Mark Wieder [EMAIL PROTECTED] _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
