On Nov 10, 2005, at 1:50 PM, Richard Gaskin wrote:
Trevor DeVore wrote:
On Nov 10, 2005, at 1:43 PM, Richard Gaskin wrote:
Any other clues as to how I might diagnose this?
Try having the customer open the movie in QuickTime and see how
that goes. Perhaps it will give a more detailed error message.
Sorry, forgot to mention that the customer reports being able to
play the file just fine in Apple's QuickTime player.
It's only both of our Rev-based apps he can't play it in, yet none
of us can reproduce that here.
Weird. QT Player and Rev should be able to open the same formats in
most cases (drm could possibly cause issues with some files). Has
this been going on over a long period of time? Has he tried a
rebooting?
--
Trevor DeVore
Blue Mango Multimedia
[EMAIL PROTECTED]
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