FRANK,
Welcome to Revolution. First off this list is NOT the tech support
for RunRev so you will often see people complain here about the
support but meanwhile they never actually open a support case with
Runtime Revolution. I have opened only one case with RunRev and they
where quick to help and great on the follow up. There were a few
times I wanted to open a case but this list of helpful individuals
has always been there for me and did away with the need for that.
I don't know how many people are employed by RunRev. Why don't you
ask them? They certainly have enough to run support, marketing,
sales, website and programming updates and bug fixes.
I pay for an Enterprise license and get so many support cases
included. But there are many options and just like every other
software company you can pay for individual cases. But again this
list of wonderful people is the first place to go to for help. They
are very experienced and unlike other products it seems that Rev
users WANT to help newbies and oldtimers with questions.
I believe the fixes are one to two a year with major enhancements
every year so far.
I make a living using Rev as a Rapid Prototyping Tool. And I write
small applications on the side that I hope will become valuable to
others. I replaced MM Director as our tool of choice.
Hope you find this useful.
Tom
On Nov 24, 2005, at 2:04 PM, Frank R wrote:
Ok, with the recent anger expressed, and with me being a new guy on
the block,
let me ask some questions:
- What's the size of the company behind this product? You don't
have to give precise numbers, but somebody must know if this
company is - a thousand people - doubt it, a hundred people - still
probably doubt it, at least dozens of people - probably, and I
hope, or one or two people - I don't hope this is the case.
- What are the support options? Do we get 100% of support via
the dialog in this forum, or is there a way to contact a tech
support team at the company and occasionally get a good answer?
- What's the frequency of the release of minor levels and major
levels of the software?
- Are people out there making a livelihood using this product
nearly exclusively, or is this rare to nonexistent?
Thanks.
[I'm a long time developer, and I have used Many tools and
languages, and while this thing doesn't look like the tool for All
jobs, it does look like The Tool for some jobs.
So, I start out my journey here enthusiastically until someone
tells me otherwise.]
Frank
____________________________________________________________________
Stephen Barncard <[EMAIL PROTECTED]> wrote:
Dave, it's cool. Take a deep breath. You've got a lot of love in the
room on this list.
Complaining, making threats and playing the role of the disgruntled
customer won't go as far here as calm discussion. Please be careful
about dissing Runrev in particular - your careless comments could
scare away lurkers - potential runrev users (and therefore a
healthier business, with continued development, etc). I have no doubt
that you will find help in this place within hours. The best
scripters in the world hang out here.
This stage (OUTRAGE+Confusion) is typical of one's self-education in
using rev. Either it will be fixed in the next revision or we write a
thing to go around it for now. As far as I'm concerned the gains in
using this erector set far outweighs any glitches I encounter.
Are you angry enough to write your own Menu Maker? It can be done.
What Gives? Why is this SUCH a difficult thing to do in RunRev? I
don't know any other environment where this is SUCH a big deal, I
could have done this 100 times over in C or even PowerPC assembler!
Getting to the end of a long day and I have to get this working
tonight! I really don't want to have to tell my boss that I can't do
this in RunRev and that the support it so bad that you can't even
get someone to look at it!
All the Best
Dave
--
stephen barncard
s a n f r a n c i s c o
- - - - - - - - - - - -
_______________________________________________
use-revolution mailing list
[email protected]
Please visit this url to subscribe, unsubscribe and manage your
subscription preferences:
http://lists.runrev.com/mailman/listinfo/use-revolution
_______________________________________________
use-revolution mailing list
[email protected]
Please visit this url to subscribe, unsubscribe and manage your
subscription preferences:
http://lists.runrev.com/mailman/listinfo/use-revolution
_______________________________________________
use-revolution mailing list
[email protected]
Please visit this url to subscribe, unsubscribe and manage your subscription
preferences:
http://lists.runrev.com/mailman/listinfo/use-revolution
