I must butt in here in Dreamhost's defense.... I've had a few
instances where I needed their support - and always got it by email
within a very reasonable amount of time - perhaps a couple of hours.
And if I used their support ticket system along with a 'call back'
request, I always got a guy on the phone.
I don't think any ISP can supply so much bandwidth, power and space
for so little and provide on-demand help desk type response...
But if one goes through the channels, their system works beautifully.
The most integrated and easy to use control panel software I've ever
seen. I haven't had to use their support much lately, because I
haven't any problems...
I've got 10 sites hosted there... and they respond well all over the
world. And their MySQL version now is up to 5.x
I don't work for Dreamhost...
but after many horrible host experiences (Remember 'Interland'?) I
found my 'Dream Host'.
sqb
I was reading too many pages when I thought I was reading
DreamHost's. You're right: if you buy boats by the foot, you can
get a bigger boat at DreamHost.
While I've never contacted Tierra.net, you have said you can
actually *talk* to a person there. I've tried on numerous occasions
to *talk* to a person at DreamHost, never with any success. I
figured if I couldn't talk to a live human, then they wouldn't get
my business.
That's why I don't buy boats by the foot. :)
There's a lot that goes into smooth sailing beyond the size of the boat.
I don't need support often at Tierra.Net, but when I do it's a live
person who's very efficient.
--
Richard Gaskin
Managing Editor, revJournal
--
stephen barncard
s a n f r a n c i s c o
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