Just a thought. Does the user need Quicktime 7+? Quicktime is NOT an intergrated element of a window's machine. You can use an Applescipt on MacOS to check - i'm not sure what to on a Window's machine.
Jack Rarick Braintree Athletic Systems >>> [EMAIL PROTECTED] 09/02/06 4:26 PM >>> Help! I'm just entering the scary world of support for software one deploys. Fortunately traffic is very low That's good. Unfortunately I don't know where to begin to solve some problems that are experienced only on some machines. Every developers dilemma, no doubty This lady tell me our app that has players in it that are set to remote URL's are failing to draw controllers, and there is no sound from the movies. Screen shots here: http://www.hinduismtoday.com/digital/support/discourse.jpg http://www.hinduismtoday.com/digital/support/movie.jpg the image poster on the "discourse" one is actually an image set to a remote url.jpg (not from the player, which is just an audio file) If we put the players to SMIL files, it crashes Revolution on her box and the Microsoft crash report says QT is causing the problem. If I get her to run a gestalt, her OS and hardware profile Windows XP, Service Pack 2, plenty of ram etc. all look exactly the same as some other windows users who tell me "Oh everything works perfectly... never had a problem from the beginning!" OK, so, #1 I need some "mentoring" What do you professionals do when this kind of thing comes to you. #2, any clues on the QT problem and solutions? Sivakatirswami www.himalayanacademy.com Get Hinduism Today Digital Edition. It's Free! http://www.hinduismtoday.com/digital/ _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
