So let me get this straight: WER -- A neatly pressed, folded, and categorized collection of crash reports from actual users running Rev on a variety of system configurations, complete with a sampling of mini heap snapshots and system data, a system that has helped Microsoft and hundreds of other companies eliminate hard-to-pin-down bugs -- is of absolutely no interest to Rev? Amazing.
"Lynn Fredricks" <[EMAIL PROTECTED]> wrote in message news:[EMAIL PROTECTED] >> > Runtime doesn't get these reports. The only way to be sure that the >> > team sees your report is to enter it into Bugzilla. That is the one >> > and only venue that assures the problem will be noticed. >> >> Just an example of the Rev team limiting their awareness ("we >> don't read the >> listserv") at the expense of product quality. > > The core engineering team uses Bugzilla. If they have to spend time > sifting > through other venues that's time they cant spend on fixing and featuring > Rev. Engineering also reads the Improve list, but again, there's a limit > to > the amount of time they can spend on that. > > I will admit that there is a certain amount of squeaky wheel getting the > grease through other venues, too. A lot of Runtime employees read the > list, > more participate in the forums and on the Improve list. If you are a > RevSelect vendor, there is a weekly 1 hour chat session for planning. Its > not for rev issues but, very rarely an issue does get mentioned sorted > through and escalated as a result. But if it isnt in Bugzilla, its clearly > not important enough to anyone to investigate. > > Best regards, > > > Lynn Fredricks > Worldwide Business Operations > Runtime Revolution, Ltd > > > _______________________________________________ > use-revolution mailing list > [email protected] > Please visit this url to subscribe, unsubscribe and manage your > subscription preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution > _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
