J. Landman Gay wrote:
So I can't stress enough: if you do not receive a reply from tech support, we didn't get your note.
I forgot to list the most common reason that a customer may not get a reply from tech support. This reason is probably the number one issue, and I can't believe I forgot to mention it. That is, the customer's own spam filters have blocked our reply.
This happens over and over again. Either the customer doesn't trust us to keep their email address private (which we always do) so they invent a new one they forget to check, or else they have filters set up that interpret the ticketing system's email as spam.
If you have spam filters in place, please whitelist "runrev.com" and be sure to send your question from an account with a working email address which you check regularly.
-- Jacqueline Landman Gay | [EMAIL PROTECTED] HyperActive Software | http://www.hyperactivesw.com _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
