Richard Gaskin wrote:
mark in Japan wrote:
Side note: I ordered a rev product, as far as I know, they took my
money, I received an order acknowledgment saying that I would receive
my unlock codes in 2 working days. That was 10 days ago and I never
got anything. I wrote twice asking what happened and never got a
reply. I've checked my junk folders carefully and there is nothing
there. Did the Rev guys skip town with my money? What the hell is
going on? Anyone out there? Hello, hello????
I can't speak for them, but with my own customers I get several
complaints like yours each month, and in every case it turns out that
the registration email was sent immediately after purchase but the
customer's over-aggressive spam filters trapped it. I even have some
customers who have so little control over their email that my reply to
their "Where is my reg code?" email never gets to them either.
Fortunately for them I have a toll-free number. :)
This is almost always the case. Tech support has had occasions where
we've replied repeatedly and none of our responses have made it through.
Sometimes the spam filters are out of the customer's control -- for
example, Comcast blocks all sorts of mail before it ever reaches the
customer's account (I am on a mailing list that gets blocked by Comcast
all the time.)
I will look up Mark's records.
--
Jacqueline Landman Gay | [EMAIL PROTECTED]
HyperActive Software | http://www.hyperactivesw.com
_______________________________________________
use-revolution mailing list
[email protected]
Please visit this url to subscribe, unsubscribe and manage your subscription
preferences:
http://lists.runrev.com/mailman/listinfo/use-revolution
