Dave wrote:
On 22 Jun 2007, at 13:07, Phil Jimmieson wrote:
If its important to you that it get fixed, or you get a workaround,
then you may need to invest in some proper support.
The thing is, if I invested in "some proper support" (as apposed to
im-proper support!) I'd have paid god knows how much by now!
Af far as I can tell I'm doing everything that should be done and the
IDE crashes out. Why should I have to pay extra to have a product that
works reliably. If it gave an error message or some other indication of
the problem that would at least be a little help, but to just crash on
one statement really is the pits.
Just so the list knows, tech support is working with Dave without a
support contract. This is pretty much normal procedure for crashing
bugs. To actually go in and examine his code in detail though, he would
have to purchase a support incident.
As I mentioned in my support reply, the bug would be given top priority
and fixed quickly (all crashers are) if Dave can provide a sample that
shows the problem. So far, no one can reproduce it.
I was able to create snapshots from the sample stack he sent me
privately without setting the alwaysBuffer of the player to true, so one
work-around is to just not do that. Ken and I both provided revised
example scripts also that work for us. I'm not sure what else RR could
do until they can actually reproduce the problem.
All I can think of is that there is something different on Dave's setup,
and that maybe testing on a different OS X machine would give him
different results. It's something to try, anyway.
--
Jacqueline Landman Gay | [EMAIL PROTECTED]
HyperActive Software | http://www.hyperactivesw.com
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