One of the particular challenges in software documentation (and boy have I experienced this) is that you have to know what something is called before you can find it. That is often the frustation, not that the information is missing, but because I call it something else, I cannot access it.

Hear hear! Microsnot is one of the worst offenders. I recall trying to find something in their manuals and help docs, looking for the term I KNEW it to be, but they had put the word "Microsnot" in front of the relevent term in the index. Now who thinks to look for that? If I'm looking for "imageData", I'd never think to look for "Revolution imageData" when looking for help, unless I was doing an internet-wide Google search.
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WlND0WS and MAClNT0SH shareware games
BIackjack GoId
http://www.gypsyware.com
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