Rahul,
Like many other open source solutions that I use, this site has it
correct. They ask new users to search for their problem in both the
Wiki and the mail archives. Of course it would be nice it they read
the manual first. If they can not find a solution they are more then
welcome to ask it on the alias.
Most of the support people only have time to respond to email. If we
find that it is a common problem and we have a solution we will post
it to the Wiki.
Nathan
On Jun 24, 2005, at 7:36 AM, Rahul Singh ( Anant ) wrote:
Larry,
Most people who are using the wiki probably don't use the Mailinglist
because it is a source of support. Why not just create a simple page
which would let people ask questions from the web, and an email would
be sent to the lists.
People need to be either told the purposes of the different support
mechanisms ( for different types of people ) or a better systems
should be used altogether.
I have been using Yahoogroups to manage groups for ASP.NET and Rainbow
Portal. Users have a nice web based view of the questions/answers and
they don't complain.
I think what needs to be done is a simpler support page.
Instead of showing multiple options on the front page, why not make a
page just for support. (http://ibatis.apache.org/help.html) would be
an excellent place to have this. Currently it has all the right
information in exactly the wrong places.
People are going to use the tools the way THEY think they should.
Unless the site pushes them to do it another way, they will continue
to post questions on the WIKI.
Rahul
On 6/24/05, Larry Meadors <[EMAIL PROTECTED]> wrote:
Please, please, please do NOT post support questions on the WIKI
unless you are adding them to the FAQ *WITH AN ANSWER*.
The WIKI is NOT a support forum.
Any unanswered questions on the WIKI will be deleted.
Larry
--
Rahul Singh
CEO, Anant
[EMAIL PROTECTED]
