Magnolia has three different kind of software products, the Community Edition 
and two different Enterprise Editions.
 
The Community Edition is available for free but has less features and services 
than the two CMS Enterprise Editions. The most important difference between the 
Community and Enterprise Edition, besides missing features like workflow or 
scalability, is the missing support 
http://www.magnolia-cms.com/services/support.html. We are only supporting 
customers using the Enterprise Edition. Community Users can get support through 
our community and has no access to our support system Jira.  

For Enterprise Clients we are selling two different kind of Enterprise 
Editions, the Standard Edition and the Pro Edition. The main difference between 
these two products is the multi-site support which is only available in the Pro 
version. To get an even more detailed understanding of the differences between 
the Magnolia CMS Enterprise Editions, please visit this link: 
http://www.magnolia-cms.com/product/features/overview.html

For more information about pricing, licensing and SLAs, please get in contact 
with me through [email protected]

Best regards
Dominik

-- 
Context is everything: 
http://forum.magnolia-cms.com/forum/thread.html?threadId=01189c7c-2589-4547-87f8-436a93985b61


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