Noticed that when it happens on SSH connection, the guacd syslog prints this:

Sep  2 14:33:27 ip-172-31-36-169 kernel: [9072540.374925] guacd[6116]:
segfault at 1910 ip 00007fc9500df13d sp 00007fc929ffac50 error 4 in
libguac-client-ssh.so.0.0.0[7fc9500c2000+28000]
Sep  2 14:33:27 ip-172-31-36-169 kernel: [9072540.374932] Code: 00 00 00 31
c0 e8 43 10 ff ff b8 01 00 00 00 5b c3 66 90 66 2e 0f 1f 84 00 00 00 00 00
41 54 49 89 f4 55 48 89 d5 53 48 89 fb <48> 8b 97 10 19 00 00 8b b7 a0 18 00
00 48 89 e9 8b bf 9c 18 00 00

erez wrote
> Hey Nick, thanks for the fast answer.
> Currently, we are not using any reverse proxies in front of the tomcat.
> The
> requests from the client are headed directly to the tomcat server.
> 
> About the firewalls, the guacd is running on an Ubuntu machine on AWS. The
> guac port is open. I think nothing should disrupt communications. 
> 
> Can you please elaborate more on these exceptions? Why are they happening?
> When? This information can lead me to the solution.
> 
> 
> 
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