Re: PowerPoint document takes too long for editing

[Prashant Govindaraju]

Hi Mike, With Guacamole, after displaying blue screen for 3 to 4 minutes we get the Windows 2008 R2 logoff screen and eventually the Rdp connection is closed. I use Rdp connection manager and see the active and closed sessions.   Your understanding is right and I am not able to figure out why such a strange scenario occurs only with few pptx files. After going through the code, we were able to figure out that initial program and remote app use the same logic. However, flattening the pptx file solved the issue ( save pptx to pdf, recreate pptx from pdf ).  We tried to run Guac daemon in foreground mode and check when the pptx file handle is closed and see if there is a delay in Rdp connection termination. I am attaching the guacd logs for your review. This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you.

guac_fg_slow.log
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Thanks, Prashant. On Jun 3, 2016, at 3:55 PM, Mike Jumper <mike.jum...@guac-dev.org> wrote: On Fri, Jun 3, 2016 at 3:22 PM, Prashant Govindaraju <pgovindar...@boardvantage.com> wrote: Hi Mike, I tried to open the PPTX file via RDP client and observed that the performance is pretty good and fast for file opening and closing. But is it actually closing? Or does the client window close, and the client process may still be connected and running? If you are seeing the following behavior with Guacamole 1) Close PowerPoint 2) ... 3 - 4 minutes ... 3) Windows logoff screen 4) Connection closed and the following behavior with a native RDP client: 1) Close PowerPoint 2) Windows logoff screen 3) Client window closes then something strange is going on. The key here being the total lack of pause between closure of the application and the appearance of the Windows logoff screen. BUT, if you are actually seeing the following behavior with the native client: 1) Close PowerPoint 2) Client window closes Note the lack of logoff screen. If this is the case, then the same behavior you see with Guacamole may actually be happening with the native client as well. It is just not visible, running in the background. But I we connect to the same machine via Guacamole setup, we can open the file normally, but close of pptx takes 3-4 minutes. We don’t use “Remote App” setting with Guac admin page. I am attaching a screenshot for more information.  ... We set Initial program parameter to invoke MSoffice exe for PowerPoint and feed the target file from a Guac drive that we create. Initial program = %SYSTEMDRIVE%\Program Files\Microsoft Office\Office14\powerpnt.exe \\tsclient\G\test_ppt.pptx While you may not be explicitly using RemoteApp, I believe that "initial program" actually uses the same backend system as RemoteApp in recent versions of Windows. If you're not seeing this behavior with the native client (ie: you have confirmed that the native client process is no longer running immediately upon close - it doesn't just appear to be closed, but the connection has actually completely shut down), then it does sound like something different must be happening, though I'm not sure at the moment what that could be. After I close the pptx file, I see a blue screen for about 3-4 minutes and then the Windows logoff screen is shown. So, the Rdp session is not closed quickly for selective pptx files.  You only see this behavior for specific PowerPoint files?