On Wed, 2002-04-24 at 11:14, Victor Kapustin wrote: > Hello, Greetings!
> > does anybody know if a trouble ticket system written in midgard exist? > Look at > http://www.nemein.net/nemeinnet/Other/ > and ask them ;-) Yes, we have made a Midgard-based trouble ticket system that is integrated with rest of the Nemein.Net system. Features include: * Configurable ticket contents (data fields) * Attachment of files to tickets * Attachment of text and file notes to tickets * Attachment of Nemein.Net Sales companies to tickets * Assignment notices by email * Activity logging on ticket basis * Subscribing to tickets -> notices by email * Configurable tickets listing, sorting by various criteria (assignee, company, product, severity, ...) * HTML and CSV (Excel-compatible) reporting of * Response times * Product spreads * Customer spreads * Severity and priority spreads All reports can be created on product, assignee, customer, request type or severity basis * Visibility levels for tickets and notes (internal, NDA required, partner, customer) To see an example in action, go to http://www.oplayo.com/support/ The Trouble Ticket package is a commercial product. More information and demo accounts can be requested from [EMAIL PROTECTED] > /Victor /Bergie -- Henri Bergius [EMAIL PROTECTED] Consultant Partner Tel: +358-20-198 6032 Nemein Oy http://www.nemein.com --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
