Stephen,

Thanks for the inquiry.  I have included answers below.  If you have any
additional questions, let me know.  Good luck with your analysis.

I think you are going to find from the ROI analysis that UserLand's Manila
is in a class by itself (cost, leading edge technology, ease-of-use, no
lock-in approach, interoperability, etc.).  We are in a phase shift within
the CMS industry where expensive componentized systems are giving way to
inexpensive, turn-key packages.  Manila is leading packaged solution.

Sincerely,

John Robb
President and COO
UserLand
978-266-0252



----- Original Message -----
From: "STEPHEN JANG" <>
Sent: Wednesday, December 18, 2002 9:50 PM
Subject: CMS Research for University and private Client


> To whom it may concern,
>
> My name is Stephen Jang a final year Computer Science/Computer Engineering
student. I am currently involved in a research for Content Management
Systems.
>
> The results/outcomes of this CMS research would be returned to a private
client whom are in the process of purchasing a CMS system for their
organization. The organization has an international presence and employs
some 60,000 people worldwide.
>
> I have been given the task of performing a preliminary overview of the
current CMS vendors and products available. I would be so greatful if you
could spend sometime in answering some questions for our research, bear in
mind that this could potentially lead to the client adopting your CMS
solution.
>
> _____________________ BEGIN QUESTIONS _______________________________
>
> Company:
> Your company name

UserLand

> Product:
> Name of the CMS solution

Manila

> Integration:
> What other systems does the product formally integrate with? ie. BEA, IBM
etc

UserLand's products integrate with any and all products that support Web
Services (we co-developed SOAP with Microsoft and all of our products
includes support for SOAP and XML-RPC -- we also co-developed RSS, the
syndication standard, with Netscape).

> Partnerships:
> What other notable players can be added to the solution? i.e Kinecta,
ArborText

Any or all, if they support Web services.

> O/S & Databases:
> What Operating Systems does the system run on? Which database will it use?

All flavors of Windows and Mac.   UserLand has its own integrated database
called Frontier (included at no additional cost).  It can connect to any
other odbc compliant db or via Web services.

> Client:
> How do content contributors and administrators access the system? i.e.
Browser, desktop

Everything can be done in the browser (both management and editing).  There
isn't a requirement for desktop software, plug-ins, etc.

Unlimited.  Typically, our customers have found that the system can scale to
500 or more contributors/admins per server (of course, there isn't a per
seat fee for Manila).  Some enable over 2,000 contributors.  It really
depends on usage.

Given Manila's low cost and easy management, it is very easy to
decentralized the CMS problem.  This allows a company with global offices to
provide each office with a local CMS so they can utilize it for locally
specific projects or local content contributions.


> Standards:
> What industry standards does the package adhere to? i.e. XML, SOAP etc

XML, SOAP, XML-RPC, RSS, RSD, OPML, and many more.

> APIs:
> What languages can you use to integrate and customize the system? i.e.
Java, XSL etc

Implementations have been built that connect to Python, PERL, Java, etc.
add-ons.

> Reporting:
> What canned reports are provided about both internal and external
activity? i.e. Workflow, etc

Manila comes bundled with a server monitor and a suite of usage reports.
Workflow is entirely customizable.

> Licensing:
> How is the product priced? i.e. Server based, median licenses run $75-125K

$899 a server.  No hidden fees or per seat charges.  Additionally, the
customer gets access to all updates and version upgrades for one year from
the date of purchase.

> Ownership:
> Is the company publicly or privately held? Market cap at end of Q3,2002?

A private profitable company.

> Notable Clients:
> Who are some of the notable clients already using the system? i.e. BP,
Cisco

Over 1,000 schools (virtually every University from Caltech to Cambridge
runs Manila).  Corporate customers include DuPont, Motorola, Intel, Apple,
Nokia, Mattel, Bayer, Bristol Myers Squibb, the BBC, the Economist,
InfoWorld, and many more.  Government includes the Navy, the US DoD Joint
Forces Command, Los Alamos National Labs, Utah, the BLM, and many more.
2,500 customers in all use Manila (many thousands more use other UserLand
products).

NOTE:  these are all customers of our CMS and not customers for our other
products.

> Additional Info:
> Any additional information you would like to provide.

Basically, UserLand provides a complete solution for your CMS needs in a
package that costs less than $1,000.  It is extremely easy to install and
configure.  There isn't a requirement for extensive customization by
consultants to get up and running since Manila comes with all the
functionality you need right out of the box.  Given Manila's scalability
(each Manila server can support hundreds of thousands of page views a day)
and feature rich functionality, there really isn't any need to spend lots of
money on content management anymore (this is an old story in the software
industry -- expensive componentized systems eventually give way to out of
the box solutions).

UserLand's approach in building our products has been to make the system
easy enough to administer that even non-technical people can set it up and
use it.  This save an incredible amount of money on training costs and
consulting time.

Additionally, Manila can serve as a weblog server.  Employee weblogs are
proving to be a very easy way to turn an intranet into a knowledge sharing
environment.  Each Manila server can support 1000+ employee weblogs that
allow employees to edit their site in a WYSIWYG environment, post and manage
pictures/docs/multimedia, host discussions, and much more.  If low cost,
high impact, Intranet KM is interesting to you, Manila is the system to
build it with.  UserLand is the leading vendor in weblog technology and is
currently setting the standards for its development.

Sincerely,

John Robb
President and COO
UserLand
978-266-0252


>
> ____________________________END QUESTIONS
___________________________________
>
> Thank you very much for your time and I look forward to receiving your
reply.
>
> Kind Regards,
> Stephen Jang
>
> CMS Research
> Email: [EMAIL PROTECTED]
>
>
>


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