Great news. If you were able to do this at your company's expense then I
wouldn't have to do it at mine. Looking forward to reading whatever you
have as and when available.
David Shere wrote:
We'll be doing something like this for our customer service and
shipping staff anyway -- I don't see a reason why we wouldn't be able
to contribute it to the community either when it's done or even while
it's in production.
Ian McNulty wrote:
David,
There's so much great documentation around I'm sure somebody must
have already answered those questions somewhere. Trouble is that I'm
just new to this myself and probably have less idea where to look
than you.
The only contribution I can make to this project at this stage is to
try to put together a simple, end-user's, step-by-step,
how-to-for-dummies kind of guide. I'm starting by looking for people
who I can 'interview' on the basics, then work up from there.
Your questions seem basic enough. Something most end users would need
to know. But the answers are several rungs further up the ladder than
where I am now. Chapter 5, perhaps, rather than Chapter 1.
I'm already in touch with several others who are prepared to help
with the more advanced stuff later on. If you'd be willing to help
get me started on Chapter 1, I could ask them if they would be
willing to help you with Chapter 5.
If you think this might be worth doing, please let me know.
Kind regards,
Ian
David Shere wrote:
Is there a guide somewhere for end users that shows how to manage
orders, create, pay, ship, etc.? I am playing with it now and seem
to be running into many "nope, sorry, you can't do that" problems.
I must be doing something wrong. These are my questions at the moment:
How do I mark an order as paid? (an order that's been shipped and
the customer invoiced)
How do I receive payment for a COD order?
How do I mark an order as paid with a check? (an order where the
customer is giving me the check at the time of sale, i.e. not an
invoiced order)
How do I create and order that is paid for with cash (or an
anonymous buyer?)
We sell on the web, and over the phone, and at trade shows, and we
have a retail counter, and we ship COD, and we have dealers who buy
during the month and pay for it all at the end of the month.
(*whew!*) So we deal with pretty much every payment situation under
the sun.
--
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