Re: CRM - Customer Relationship Management facilities in OFBiz

[David E Jones]

-David


On Oct 3, 2007, at 1:05 PM, [EMAIL PROTECTED] wrote:

You might be surprised by how expensive such a solution would be to create/maintain/deploy and how little it will help on server resources. You might also be surprised by how capable servers are of handling concurrent load, how different performance tends to be in a development versus production environment, and for certain things how easy it is to tune them once the slowest stuff has been identified.

David


Ofbiz servers, the desktop is under-utilized.  By tying in a desktop

REQUIRES browser based access.


workload and giving the clerical user a better amd more responsive
experience.


spread out among say 8 desktops and 2 browser accesses, everyone has a
really good experience.




backoffice functions.


BJs SWT based CRM.

Skip

-----Original Message-----
From: David E Jones [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 03, 2007 11:12 AM
To: user@ofbiz.apache.org




I'm not sure where this thread is leading or how it's related to
OFBiz...

In any case, there is CRM functionality in OFBiz. The first step
would be defining in a little more detail what you mean by "CRM"
since that means very different things in different companies. OFBiz
does offer a single view into customer interactions including web
site visits, phone/email/in-person/etc communications, requests,
quotes, orders, shipments, invoices, payments, balance accounts,
projects, calendar events, and many other things. You can also
classify parties for marketing and sales, and do things like
marketing campaigns including reference codes via email, snail mail,
whatever.

If you're looking for simple desktop contact management something
like ACT or even salesforce.com would be better. If you're looking
for enterprise CRM (especially a business or industry specific
incarnation of such) then OFBiz a great basis for the effort.

-David


On Oct 3, 2007, at 11:07 AM, [EMAIL PROTECTED] wrote:

This issue here to me asset utilization. In a typical mid-sized company, there are dozens or hundreds of desktop computers that their user use to do their daily work. If the user is using a browser to access logic on one of application to Ofbiz (i.e. running an entity engine on the desktop tied to the same database as the main ofbiz servers and running xml setups identical to the servers), that workload is performed on the users desktop and not on the main ofbiz servers thereby freeing the server for functionality that This does not in any way supplant Ofbiz, it enhances it by distributing the As some examples, my recent testing of the sales order functionality shows that it takes ~ 200 msecs to complete the "userLogin" service or 120 msecs to complete "calculateProductPrice" (these numbers are from the ofbiz log file on a fairly fast machine with lots of debug output). If this is all done on the main ofbiz servers about 5 of the former and 10 of the later can be done simultaneously to maintain a reasonable lag time. If the load is The only drawback to this all is that if the server configuration changes, the desktops must be patched as well. In practice, that is not a big issue. So, it makes great sense to me to write desktop applications for common I am currently working on a suite of such applications, hence my interest in Subject: Re: CRM - Customer Relationship Management facilities in OFBiz

I'd like to see the SWT code as it is.  To heck with translating it
to use
web based widgets.

I gotta set up a web site soon to hold code like this.

Skip


-----Original Message-----
From: BJ Freeman [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 03, 2007 3:06 AM
To: user@ofbiz.apache.org
Subject: Re: CRM - Customer Relationship Management facilities in
OFBiz


basically yes.
the tool i used added some classes to better manage things.
http://www.elance.com/p/?
q=eolproviderprofile&view_person=BJFreeman&catid=10
182#tab=1
click on Java CRM

[EMAIL PROTECTED] sent the following on 10/2/2007 8:55 PM:

BJ

SWT as in Eclipse SWT?

Skip

-----Original Message-----
From: BJ Freeman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, October 02, 2007 8:26 PM
To: user@ofbiz.apache.org
Subject: Re: CRM - Customer Relationship Management facilities in
OFBiz


there at least two efforts going that i know of.
the data model pretty much has all that you need.
Si's implementation does not totally integrate with the current data
storage. it is built on ofbiz but is supported under opentaps.
Mine is something I am bringing over from Java SWT and SQL db.

It is built entirely within the current ofbiz datamodel.
as soon as I get some irons of the fire will focus on it more



Philip Laing sent the following on 10/2/2007 7:36 PM:

Once I figure out how to show the UI I want in widgets I will release it. Currently for my clients I use a java sWT that connects to ofbiz.

Thanks for your input relating my previous questions, I am
interested in
implementing some sort of Helpdesk/CRM system and I am interested
in what
facilities OFBiz already has

Thanks
Phil

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