Thanks David.
I'm glad to hear that the type of refund should generate a payment
(refund) to the customer, but I guess I'm missing something here ---
since no payment is generated. We were aware of the return types, but
must be missing some piece of the puzzle
Here's what we have been doing:
On the quick return screen ...
We have been selecting a type of Refund , entering a Manual Return
Adjustment amount, ticking the include box and clicking the return
selected items button on the screen.
This creates a return header and return adjustment entries and displays
the makeQuickReturn screen with the returnItem tab in focus
On this screen we see the adjustment values (but the return total is
0.00 !!! ) It almost looks as though the manual adjustment amount is not
included if no physical goods are returned.
On the returnHeader tab we select a paymentMethodId (a valid credit card
number for the customer) and set status=received, and update.
Looking in webtools I can see that return and returnAdjustment records
are created. The returnAdjustmentTypeId is set to RTN_REFUND - but no
payment record is generated. Without a payment record, how is the
refunded amount returned to the customers credit card?
Can you or anyone else give us some pointers?
-Dave
David E Jones wrote:
There are different return response types, and refund is one of them.
For a list of the ones in OFBiz (probably supported to different
extents) see the data for the ReturnType entity in the
OrderTypeData.xml file. For more details on those a nice quick way to
get to them (quicker than looking in docs for me ;) ) is to search for
the returnTypeId you're interested in.
-David
On Oct 29, 2007, at 10:24 AM, Dave Tenerowicz wrote:
We have a requirement to create return adjustments (not involving any
return of product) that ultimately end up creating refunds to the
customers credit card (the card used on the original Order). It seems
as though existing services are geared toward creating store credits
for returns.
Has anyone else ever faced a requirement to create a refund directly
to the customers payment method from a return?
Any suggestions about the best way to extend services? Would it make
sense to modify OrderReturnServices to create an
OrderPaymentPreference record (for a negative amount) that could be
picked up by PaymentGatewayServices?
--
Dave Tenerowicz
[EMAIL PROTECTED]
Office: 303.493.6727
Mobile 303.906.6116
Fax 303.814.8330
Visit us at http://www.salmonllc.com
For ERP Information:
http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
--
Dave Tenerowicz
[EMAIL PROTECTED]
Office: 303.493.6727
Mobile 303.906.6116
Fax 303.814.8330
Visit us at http://www.salmonllc.com
For ERP Information:
http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
