This is an easy question but I am completely confused: how do I
cancel/void and order? What I have noticed is that when you select an
order in the order manager that might have already be validated (or
not), and you have *not* captured it yet, it will show a [Cancel] button
just before an [Authorize] and a [Capture]. That [Cancel] button seems
to call document.CancelOrderPaymentPreference_10011.submit().
Once the capture is done, the [Cancel] and the [Authorize] buttons are
gone. Now, there is also a [Cancel Order] button on the top of the
screen (close enough) at all times, which then calls
document.OrderCancel.submit(). Pressing either cancel buttons does not
send a void (or any transaction for that matters) to the payment
gateway; it is only removing the selected order from the list shown by
the order manager. That does not make sense to me.
So how will the customer get his/hers/its money back? I tested that with
authorized.net and pccharge (using the patch created by Marco Risaliti)
and they both behave the same way.
- How to cancel/void an order Mauricio Tavares
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