Since I didn't have a chance to get my - wow I hope that Hans doesn't feel attacked ... again ... message - to clarify, here is more information that I wish I'd have put in there so that people don't get so touchy:
1. Man Hans, wish you were still working on OFBiz more often - sorry to see you put this outside of OFBiz. 2. Could you please provide us with some URLs where we can send requests about your customer service app that you're providing so that people don't get confused that this comes with OFBiz. Oh, and Hans, have a nice day :) Cheers, Ruppert On Mar 22, 2010, at 8:57 AM, Hans Bakker wrote: > Tim, > It is always 'nice' to see you are keeping people together here. > this was just answering a question from Erwan and now you are giving me > even more reason to bring out components outside of ofbiz. > > have a nice day. > > Regards, > Hans > > On Mon, 2010-03-22 at 08:52 -0600, Tim Ruppert wrote: >> Seems interesting Hans - wished it had been in OFBiz, but much like the >> OpenTaps stuff that is not licensed under apache and none of us can >> technically work on - please have your discussions off list about your new >> components that you are building outside of OFBiz. >> >> Cheers, >> Ruppert >> >> On Mar 22, 2010, at 8:49 AM, Hans Bakker wrote: >> >>> hi Erwan, >>> >>> I just put the new component in production at our company system. >>> >>> I called it 'custserv' for customer service and is an extension of the >>> project manager. >>> >>> This new component handles everything around the customer request and >>> when work is required by an employee, can open a related task. >>> >>> functions currently included: (from the docbook document: >>> - Customer Request (ticket) with several status values to track progess >>> - Incoming Email (or telephone call not yet) are stored as a >>> communicationEvent >>> - Automatic creation of a customer request from a communication event >>> - Possibility to add attachments to communication events and customer >>> requests >>> - Separate stored communication events related to a customer request >>> - Incoming email will automatically relate to the customer request again >>> via a #CR code in the subject line. >>> - Assignment of a customer request to a project task and in turn to a >>> person who can register time which can be invoiced automatically >>> - Satus screen showing open/inprocess and draft customer requests >>> - Incoming email and customer requests can be handled by separate >>> employees. >>> - List all communication events for a customer or a specific request. >>> - Extensive search function within communication events and customer >>> requests >>> >>> With this component, programmers do not need an company email and still >>> can communicate with the customer. >>> >>> Regards, >>> Hans >>> >>> >>> >>> On Mon, 2010-03-22 at 10:31 +0100, Erwan de FERRIERES wrote: >>>> Le 16/03/2010 14:38, Hans Bakker a écrit : >>>>> Hi Amando. >>>>> >>>>> Reporting of the project manager is currently limited to the >>>>> projectoverview. >>>>> >>>>> I am developing a more extensive project manager which will be available >>>>> later this year. >>>>> >>>>> Regards, >>>>> Hans >>>> >>>> Hi Hans, >>>> >>>> what are the next functionnalities you will be introducing ? >>>> Will you create a new module, or will this be integrated to the actual >>>> projectmgr ? >>>> And last question, when is later ? >>>> >>>> Thanks, >>>> >>> -- >>> Ofbiz on twitter: http://twitter.com/apache_ofbiz >>> Myself on twitter: http://twitter.com/hansbak >>> Antwebsystems.com: Quality services for competitive rates. >>> >> > -- > Ofbiz on twitter: http://twitter.com/apache_ofbiz > Myself on twitter: http://twitter.com/hansbak > Antwebsystems.com: Quality services for competitive rates. >
