I am looking for some advice on how to properly model services requests for our brick and mortar stores. What we have now is as follows:
Customer comes in and asks to purchase a watch and wants some engraving on the back. Let's assume this is a high-end product so the work is actually sent out of the shop. In this case the sales rep creates a quote for the customer that includes quote items for the product being purchased and the service being added. The customer approves and work proceeds. When the work is completed, the sales rep contacts the customer who comes in to make payment. At this time a sales order is created from the quote, customer makes payment, and away we go ... Questions: We have requirement to allow a customer to come in and want to take two products, break them into parts, and re-assemble into another product (which they would purchase). I am a little lost here in how this would work ... would this be a Customer Requirement with Work Effort attach? Would there be a Quote involved (perhaps before the Requirement is created)? I would assume this disassembly/assembly would involve creating / increase inventory of products of type "Raw Material" - is this correct? Where is the bill of materials stored? Any points in the right direction or information on how others have handled these type of use cases would be much appreciated. -- View this message in context: http://n4.nabble.com/Advice-on-modeling-for-services-tp1755907p1755907.html Sent from the OFBiz - User mailing list archive at Nabble.com.
