My company sells a hardware device that occasionally need to be returned (RMA).
As a service, we cross ship a new device at the time the RMA is placed at no cost, telling the user to send in the 'broken' device else eventually the RMA will be turned into a purchase of the courtesy device. In our current home-brewed ecommerce stuff, when the the RMA is determined to be stale, the user is informed, and the order is changed in place to become a retail order. (That is, we step on the fact that it was ever an RMA.) This seems sub-optimal and we'd like to handle it better moving forward, but we are unsure of how to deal with this scenario in OFBiz. Are there any recommendations or a best practice? Thanks. Best Regards, Jeremiah Christensen
