it takes some customization.
here is what I implemented.
the SIP component is used to provide a button for calling from phone
number in contact mech.
when a call comes in it will match the caller ID to contact mech and
bring up a customer screen. for those with no caller Id it brings up the
find screen.
the Asterisk code is free but the integration box is not. so you will
have to decide which is best, it is a time and/or money decision.
The SIP code is free you can google and find it.
plan on about a couple of man months to educate, design, code, and test
the component.
=========================
BJ Freeman
Strategic Power Office with Supplier Automation
<http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist
Chat Y! messenger: bjfr33man
Shereen sent the following on 12/11/2010 12:45 AM:
Thanks a lot Freeman for your great support but if you allow me I have some
inquiries ad I'm totally new to this field.
I'll repeat facts about that and please correct me if I'm wrong.
The Ofbiz can be integrated with a called center device with Asterisk
software running on it and this integration code is free and I can use it
and then I'll be able to to use the phone number of the calling customer as
I wish.
If I'll use another telephone or call center device or so then I'll use the
Java telephone API and do that part myself
If anyone can correct me if I'm wrong or provide me with more information
I'll be grateful
Thanks in advance
