BJ, We have a similar scenario on our hands. We send out our shipment using UPS and it is not received by the customer for any number of reasons and the package is returned to our facility. We typically do as you suggest and it enters a CRM workflow and in most cases we want to re-ship the order. I don't want to handle it as a return with the stock going back into inventory in case the inventory gets reserved by a subsequent order.
In any case, what do you mean by "re-ship"? Will this result in a new Shipment entity and all of it's relationships? Or will it just be a new ShipmentRouteSegment or some other addendum. I've been poking around the Facility and Order applications and haven't seen anything that looks like a "re-ship" operation. I'd like to maintain the history of this order in terms of the Shipment being sent and the UPS tracking ID that was generated and used and that subsequently it left the facility again with a new UPS tracking ID. Thanks for the insights. -craig -- View this message in context: http://ofbiz.135035.n4.nabble.com/How-to-handle-Returns-from-the-Post-Office-tp1677185p4283972.html Sent from the OFBiz - User mailing list archive at Nabble.com.
