Hello James,
I create a french "documentation" (reminder is the best word) for return
product.
I translate it for you. I translate it fast so my english could be very
bad. I'm not sure about the label between double cote.
Hope that help :)
Julien.
1.
Create customer return for defective product exchange
In « Order » application, « Order list » menu (or « find order »), find
your order and clic on the ID to open the order details.
1.
Create a return
In the « Actions » area, click on the « Create return » button.
In the screen of return management, fill in the quantity to return, in
« purpose » field choose « Defective », in « Type » field choose
« Replacement » and in the « item status » field choose « Defective »,
then check the checkbox of the item line and validate.
It open the return screen and you have to click on the « Return
accepted » button. At this level, the product is now in stock with a
quantity of 0 with the status « Defective ».
2.
Create a new order to send back a replacement product
In the return detail screen, choose the status « Return received and
accepted », in “facility” select the facility where the returned product
must be received and then click on “Send” button.
A this state, a new order (0$) is ready to send replacement product to
the customer.
3.
Recept of defective product
In “Facility”, “Facility” menu, select the facility and go to the
“Return receipt” tab.
Fill in the return number and click on the “Item to receive” button.
Check information and click on the “Receive selected items”.
4.
Send replacement product
Use the normal way of the order sending on the return order.
On 06/04/2017 14:01, [email protected] wrote:
Is there any document that shows the proper way Ofbiz handles product
returns? Can someone point me to where I can find more information?
Also does Ofbiz support RTV (Return to Vendor)
Thanks,
James
