Either you need to import the orders before creating returns. Or you may need to handle it like non product handled while placing the sales order, which would be customized for sure. That means, your system would be capable of returning products for which you won't have any sale in the system.
To return such product you need to know product information and return price. Finally handle its receiving so that it is not linked with any order. Again please consider that you need to do some customization in the return services. As far as I remember returns of such items for which no sales associated not possible OOTB. HTH! Rishi Solanki Sr Manager, Enterprise Software Development HotWax Systems Pvt. Ltd. Direct: +91-9893287847 http://www.hotwaxsystems.com www.hotwax.co On Tue, Apr 24, 2018 at 12:27 AM, <[email protected]> wrote: > > Team - I would one go about creating a Return that is NOT tied to a > sales order. > > Use Case would be we only bring over open sales document when launching > the ofbiz. Customer calls in and wants to return an item for a sales > order that we did not initially bring over to the Ofbiz. How do we go > about creating that Return since the original sales order is not in the > system > > Thanks, > > James >
