This might be the case. I don't know and I really don't know how to figure that out. I'm not the admin ;-)
My University rented a BBB instance which has problems with connecting mic/cam to the server, too. Since both do use coturn/kurento you might be right. I guess an ordinary user with no special rights can't figure out if those ports are open, right? On 14/08/2020 14:46, Maxim Solodovnik wrote: > Is it possible you have more restrictive network at your work? > i.e. necessary ports are closed? > > On Tue, 11 Aug 2020 at 22:50, kaffeesurrogat <[email protected] > <mailto:[email protected]>> wrote: > > a bit more information ..... > > > i've tried with https://om.alteametasoft.com:8443/next .... > > error message is > > Media Server Connection for user Kaffee Trinke is failed, will try to > reconnect > > and it takes a minute or so and the message vanishes ... the > webcam connection is up and running .... this is weird. > > > many thanks .... > > > > On 11/08/2020 15:44, kaffeesurrogat wrote: > > error does not vanish. > > > > systemctl restart coturn > > > > on my second-test-pc with my test user i don't receivce a cam > picture, > > just the funny man with the question mark. Resizing of CamWindow is > > undone after the error message appears .... > > > > > > > > On 11/08/2020 15:14, Alvaro wrote: > >> ...try restart Coturn in your VPS with > >> restart command, no stop and after start. > >> > >> > >> > >> ............. > >> > >> > >> El mar, 11-08-2020 a las 14:50 +0200, kaffeesurrogat escribió: > >>> No, the OM installation is running on my VPS. The version is > listed > >>> at > >>> the end of the mail. > >>> > >>> There are two scenerios ... > >>> > >>> > >>> 1) Me working at home or even in berlin .... doing a > conference using > >>> my > >>> installiion on my VPS: > >>> > >>> Works perfetcly > >>> > >>> 2) Me working at my workplace using the same VPS doesn't work. > >>> > >>> The VPS is rented and belongs to strato not to my workplace > >>> > >>> > >>> Hope this explains it a bit better, > >>> > >>> kaffeesurrogat > >>> > >>> > >>> > >>> On 11/08/2020 13:08, kaffeesurrogat wrote: > >>>> Dear List, > >>>> > >>>> i switched my location and i'm working from my workplace > right now. > >>>> I do > >>>> have some troubles with OM. > >>>> At home I do not have any problems. I did set up coturn, > >>>> kurento-media-server and om .... > >>>> > >>>> Right now every 10s or so I get the message: > >>>> > >>>> ----------------------------- > >>>> Media Server Connection for user .... is failed, will try to > >>>> reconnect > >>>> ----------------------------- > >>>> > >>>> > >>>> My meeting guest can't here me. I've testet the mic and the cam. > >>>> Both > >>>> are working. > >>>> > >>>> catalina.out shows a lot of errors like > >>>> > >>>> > >>>> ERROR 08-11 12:11:39.270 o.a.o.w.c.OmWebSocketPanel:144 > >>>> [nio-5443-exec-6] - Error while processing incoming message > >>>> org.kurento.client.internal.server.KurentoServerException: Error > >>>> adding > >>>> candidate (Code:40401, Type:null, Data: > >>>> {"type":"ICE_ADD_CANDIDATE_ERROR"}) > >>>> at > >>>> > org.kurento.client.internal.transport.jsonrpc.RomClientJsonRpcClien > >>>> t.sendRequest(RomClientJsonRpcClient.java:264) > >>>> at > >>>> > org.kurento.client.internal.transport.jsonrpc.RomClientJsonRpcClien > >>>> t.invoke(RomClientJsonRpcClient.java:117) > >>>> at > >>>> > org.kurento.client.internal.transport.jsonrpc.RomClientJsonRpcClien > >>>> t.invoke(RomClientJsonRpcClient.java:99) > >>>> at > >>>> > org.kurento.client.internal.client.RomManager.invoke(RomManager.jav > >>>> a:162) > >>>> at > >>>> > org.kurento.client.internal.client.RemoteObject.invoke(RemoteObject > >>>> .java:186) > >>>> at > >>>> > org.kurento.client.internal.client.RemoteObjectInvocationHandler.in > > <http://org.kurento.client.internal.client.RemoteObjectInvocationHandler.in> > >>>> voke(RemoteObjectInvocationHandler.java:182) > >>>> at > >>>> > org.kurento.client.internal.client.RemoteObjectInvocationHandler.in > > <http://org.kurento.client.internal.client.RemoteObjectInvocationHandler.in> > >>>> ternalInvoke(RemoteObjectInvocationHandler.java:142) > >>>> at > >>>> > org.kurento.client.internal.client.DefaultInvocationHandler.invoke( > >>>> DefaultInvocationHandler.java:39) > >>>> at com.sun.proxy.$Proxy141.addIceCandidate(Unknown > Source) > >>>> at > >>>> > org.apache.openmeetings.core.remote.KStream.addCandidate(KStream.ja > >>>> va:398) > >>>> at > >>>> > org.apache.openmeetings.core.remote.StreamProcessor.onMessage(Strea > >>>> mProcessor.java:122) > >>>> at > >>>> > org.apache.openmeetings.core.remote.KurentoHandler.onMessage(Kurent > >>>> oHandler.java:233) > >>>> at > >>>> > org.apache.openmeetings.core.remote.Wicket_Proxy_KurentoHandler$$Fa > >>>> stClassByCGLIB$$756e116d.invoke(<generated>) > >>>> at > >>>> net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204) > >>>> at > >>>> > org.apache.wicket.proxy.LazyInitProxyFactory$AbstractCGLibIntercept > >>>> or.intercept(LazyInitProxyFactory.java:364) > >>>> at > >>>> > org.apache.openmeetings.core.remote.Wicket_Proxy_KurentoHandler$$En > >>>> hancerByCGLIB$$17b3b2c5.onMessage(<generated>) > >>>> at > >>>> > org.apache.openmeetings.web.common.OmWebSocketPanel$2.onMessage(OmW > >>>> ebSocketPanel.java:125) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.api.WebSocketBehavior.onEvent(WebSock > >>>> etBehavior.java:64) > >>>> at > >>>> > org.apache.wicket.settings.FrameworkSettings.dispatchEvent(Framewor > >>>> kSettings.java:147) > >>>> at > >>>> > org.apache.wicket.ComponentEventSender.dispatchToComponent(Componen > >>>> tEventSender.java:292) > >>>> at > >>>> > org.apache.wicket.ComponentEventSender$ComponentEventVisitor.compon > >>>> ent(ComponentEventSender.java:329) > >>>> at > >>>> > org.apache.wicket.ComponentEventSender$ComponentEventVisitor.compon > >>>> ent(ComponentEventSender.java:306) > >>>> at > >>>> > org.apache.wicket.util.visit.Visits.visitChildren(Visits.java:144) > >>>> at > >>>> > org.apache.wicket.util.visit.Visits.visitChildren(Visits.java:162) > >>>> at > >>>> > org.apache.wicket.util.visit.Visits.visitChildren(Visits.java:162) > >>>> at > >>>> > org.apache.wicket.util.visit.Visits.visitChildren(Visits.java:123) > >>>> at > >>>> > org.apache.wicket.util.visit.Visits.visitChildren(Visits.java:192) > >>>> at > >>>> > org.apache.wicket.MarkupContainer.visitChildren(MarkupContainer.jav > >>>> a:988) > >>>> at > >>>> > org.apache.wicket.ComponentEventSender.breadth(ComponentEventSender > >>>> .java:160) > >>>> at > >>>> > org.apache.wicket.ComponentEventSender.send(ComponentEventSender.ja > >>>> va:68) > >>>> at org.apache.wicket.Component.send(Component.java:4418) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.api.WebSocketMessageBroadcastHandler$ > >>>> 1.run(WebSocketMessageBroadcastHandler.java:74) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.WebSocketSettings$SameThreadExecutor. > >>>> run(WebSocketSettings.java:406) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.api.WebSocketMessageBroadcastHandler. > >>>> respond(WebSocketMessageBroadcastHandler.java:97) > >>>> at > >>>> > org.apache.wicket.request.cycle.RequestCycle$HandlerExecutor.respon > >>>> d(RequestCycle.java:917) > >>>> at > >>>> > org.apache.wicket.request.RequestHandlerExecutor.execute(RequestHan > >>>> dlerExecutor.java:63) > >>>> at > >>>> > org.apache.wicket.request.cycle.RequestCycle.execute(RequestCycle.j > >>>> ava:283) > >>>> at > >>>> > org.apache.wicket.request.cycle.RequestCycle.processRequest(Request > >>>> Cycle.java:254) > >>>> at > >>>> > org.apache.wicket.request.cycle.RequestCycle.processRequestAndDetac > >>>> h(RequestCycle.java:222) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.api.AbstractWebSocketProcessor.broadc > >>>> astMessage(AbstractWebSocketProcessor.java:272) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.api.AbstractWebSocketProcessor.onMess > >>>> age(AbstractWebSocketProcessor.java:151) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.javax.JavaxWebSocketProcessor$StringM > >>>> essageHandler.onMessage(JavaxWebSocketProcessor.java:65) > >>>> at > >>>> org.apache.wicket.protocol.ws > > <http://org.apache.wicket.protocol.ws>.javax.JavaxWebSocketProcessor$StringM > >>>> essageHandler.onMessage(JavaxWebSocketProcessor.java:60) > >>>> at > >>>> > org.apache.tomcat.websocket.WsFrameBase.sendMessageText(WsFrameBase > >>>> .java:395) > >>>> at > >>>> > org.apache.tomcat.websocket.server.WsFrameServer.sendMessageText(Ws > >>>> FrameServer.java:119) > >>>> at > >>>> > org.apache.tomcat.websocket.WsFrameBase.processDataText(WsFrameBase > >>>> .java:495) > >>>> at > >>>> > org.apache.tomcat.websocket.WsFrameBase.processData(WsFrameBase.jav > >>>> a:294) > >>>> at > >>>> > org.apache.tomcat.websocket.WsFrameBase.processInputBuffer(WsFrameB > >>>> ase.java:133) > >>>> at > >>>> > org.apache.tomcat.websocket.server.WsFrameServer.onDataAvailable(Ws > >>>> FrameServer.java:82) > >>>> at > >>>> > org.apache.tomcat.websocket.server.WsFrameServer.doOnDataAvailable( > >>>> WsFrameServer.java:171) > >>>> at > >>>> > org.apache.tomcat.websocket.server.WsFrameServer.notifyDataAvailabl > >>>> e(WsFrameServer.java:151) > >>>> at > >>>> > org.apache.tomcat.websocket.server.WsHttpUpgradeHandler.upgradeDisp > >>>> atch(WsHttpUpgradeHandler.java:148) > >>>> at > >>>> > org.apache.coyote.http11.upgrade.UpgradeProcessorInternal.dispatch( > >>>> UpgradeProcessorInternal.java:54) > >>>> at > >>>> > org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorL > >>>> ight.java:59) > >>>> at > >>>> > org.apache.coyote.AbstractProtocol$ConnectionHandler.process(Abstra > >>>> ctProtocol.java:868) > >>>> at > >>>> org.apache.tomcat.util.net > > <http://org.apache.tomcat.util.net>.NioEndpoint$SocketProcessor.doRun(NioEnd > >>>> point.java:1590) > >>>> at > >>>> org.apache.tomcat.util.net > > <http://org.apache.tomcat.util.net>.SocketProcessorBase.run(SocketProcessorB > >>>> ase.java:49) > >>>> at > >>>> > java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadP > >>>> oolExecutor.java:1128) > >>>> at > >>>> > java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Thread > >>>> PoolExecutor.java:628) > >>>> at > >>>> > org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(Task > >>>> Thread.java:61) > >>>> at java.base/java.lang.Thread.run(Thread.java:834) > >>>> DEBUG 08-11 12:11:39.278 o.a.o.c.r.StreamProcessor:91 [nio-5443- > >>>> exec-6] > >>>> - Incoming message from user with ID '7': > >>>> > {"type":"kurento","id":"onIceCandidate","candidate":{"candidate":"c > >>>> andidate:0 > >>>> 1 UDP 2122252543 ef38b809-7c2d-49a8-99f3-c8f51b5068e6.local 60187 > >>>> typ > >>>> > host","sdpMid":"1","sdpMLineIndex":1,"usernameFragment":"e11ada84"} > >>>> ,"uid":"d2b3b7c9-a2d6-47c6-a67f-c0cfba6b4486","luid":"17409455- > >>>> bd7c-433b-a9e8-ec5fff77820b"} > >>>> > >>>> ----------------------------------------------------------------- > >>>> ----------------------------- > >>>> > >>>> kurento-media-server logs answers with: > >>>> > >>>> > >>>> 2020-08-11T13:03:42,380723 7938 0x00007fb33b216700 error > >>>> kmswebrtcsession kmswebrtcsession.c:451 > >>>> kms_webrtc_session_agent_add_ice_candidate() > <kmswebrtcsession366> > >>>> Adding remote candidate to libnice agent: Parsing failed, > >>>> stream_id: '1' > >>>> 2020-08-11T13:03:42,388207 7938 0x00007fb33d21a700 info > >>>> webrtcendpoint kmswebrtcendpoint.c:451 > >>>> kms_webrtc_endpoint_add_ice_candidate() > <kmswebrtcendpoint366> Add > >>>> remote candidate 'candidate:3 2 TCP 2105524478 > >>>> 89e8ccd8-f96c-4f0c-a3b2-d45d5e30cb6c.local 9 typ host tcptype > >>>> active' > >>>> for session 'kmswebrtcendpoint366-sess0' > >>>> 2020-08-11T13:03:42,388400 7938 0x00007fb33d21a700 warning > >>>> kmsiceniceagent kmsiceniceagent.c:464 > >>>> kms_ice_nice_agent_add_ice_candidate() < > >>>> KmsIceNiceAgent@0x7fb3240354a0> > >>>> [AddIceCandidate] libnice error, remote: 'candidate:3 2 TCP > >>>> 2105524478 > >>>> 89e8ccd8-f96c-4f0c-a3b2-d45d5e30cb6c.local 9 typ host tcptype > >>>> active' > >>>> 2020-08-11T13:03:42,388453 7938 0x00007fb33d21a700 error > >>>> kmswebrtcsession kmswebrtcsession.c:451 > >>>> kms_webrtc_session_agent_add_ice_candidate() > <kmswebrtcsession366> > >>>> Adding remote candidate to libnice agent: Parsing failed, > >>>> stream_id: '1' > >>>> > >>>> > >>>> > >>>> > >>>> infos about openmeetings: > >>>> > >>>> Name > >>>> Meet,OpenMeetings > >>>> Version > >>>> 5.0.0-M5-SNAPSHOT > >>>> Revision > >>>> c5c0381 > >>>> Build date > >>>> 2020-05-30T05:54:17Z > >>>> > >>>> > >>>> > >>>> > >>>> Any clues ? > >>>> > >>>> kaffeesurrogat > >>>> > >>>> > > > > -- > Best regards, > Maxim
