If it is very_important_meeting try to find someone from outside your network and test before the meeting time :)
On Thu, 29 Oct 2020 at 15:05, Robert Savickas <[email protected]> wrote: > Oh my goodness; so silly! After each restart of the machine, each time I > did launch all the services: mysql (it autostarts), docker, kurento, > tomcat..... except the coturn! I had just completely forgotten about the > need to launch coturn. > > You are right, Maxim! Coturn was not started. I followed your suggestion, > killed the extra tomcats and launched coturn. Everyrhing works superbly now! > > My international meeting failed yesterday due to this simple oversight on > my part. No worries, I will schedule a new one. > > And thank you for showing me a more efficient way of doing the 'ps' > command by piping it to grep to see only the processes I am interested in. > > Have a good afternoon. > > On Thu, Oct 29, 2020, 02:55 Maxim Solodovnik <[email protected]> wrote: > >> Well, >> >> I can see you have 3 tomcats running (which is weird) >> >> And no turn server >> Please start one and re-check :) >> >> from mobile (sorry for typos ;) >> >> >> On Thu, Oct 29, 2020, 13:35 Robert Savickas <[email protected]> >> wrote: >> >>> Dear Maxim, >>> >>> Thank you. May be that was my problem: I should not have moved from >>> 18.04 to 20.04... >>> >>> That also was my very first thought: either the Fire Wall or the router >>> block the ports. That was the fist thing I checked. In Firewall, all the >>> relevant ports (listed in Alvaro's document) are listed as "ALLOW IN". And >>> the Internet Service Provider assured me that none of those ports is >>> blocked. >>> >>> I also attach the output of that command that you suggested. >>> >>> I do appreciate your attention to this; I know you are probably swamped >>> with questions. >>> >>> Robert. >>> >>> >>> On Thu, Oct 29, 2020, 01:53 Maxim Solodovnik <[email protected]> >>> wrote: >>> >>>> Hello Robert, >>>> >>>> I'm using Ubuntu 18.04 in production due to it has native support for >>>> KMS >>>> You can check if everything up and running using >>>> >>>> `ps -ef| grep 'turn\|kure\|tomcat'` >>>> >>>> (for Ubuntu 20.04 there will be no process for KMS) >>>> >>>> >>>> your issue might be caused by the FW in the middle >>>> TURN will not work if its ports are blocked >>>> >>>> >>>> On Thu, 29 Oct 2020 at 12:23, Robert Savickas <[email protected]> >>>> wrote: >>>> >>>>> Denis, thank you! >>>>> >>>>> I did try to reboot and start the services multiple times, to no >>>>> avail. >>>>> >>>>> However, your response may indicate the potential issues: >>>>> >>>>> I followed word-for-word Alvaro's guide "Installation OpenMeetings >>>>> 5.0.1 on Ubuntu 20.04 lts.pdf", written on 23-9-2020. >>>>> >>>>> So, the potential issues: >>>>> >>>>> 1) That guide talks about Tomcat3 only, while you mention Tomcat4. >>>>> >>>>> 2) That guide calls Curento "kms", as in "sudo docker start kms", but >>>>> you say it should be "sudo /etc/init.d/kurento-media-server start". >>>>> >>>>> I have faith in Alvaro's work, as I had relied on it before. But, we >>>>> all make mistakes. >>>>> >>>>> So, which way is correct? >>>>> >>>>> Thank you. >>>>> Robert >>>>> >>>>> >>>>> On Thu, Oct 29, 2020, 01:10 Denis Noctor <[email protected]> >>>>> wrote: >>>>> >>>>>> ... follow up to last message, assuming Tomcat4 is installed... try >>>>>> reboot... then in the following order: >>>>>> >>>>>> (Ubuntu... 18.04) >>>>>> >>>>>> sudo /etc/init.d/coturn start >>>>>> sudo /etc/init.d/mysql start >>>>>> sudo /etc/init.d/kurento-media-server start >>>>>> sudo /etc/init.d/tomcat4 start >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On Oct 28, 2020, at 10:52 PM, Robert Savickas <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Dear Maxim, >>>>>> >>>>>> Yes, I believe TURN should be configured because I religiously >>>>>> followed Alvaro's installation guide to the letter. >>>>>> >>>>>> I just checked the Turn setup, and it corresponds precisely to >>>>>> Alvaro's suggestions. Is there a resource in addition to Alvaro's guide >>>>>> that I should follow? >>>>>> >>>>>> Basically, all the users who are on the same network as the server, >>>>>> can enjoy OM beautifully. However, users who are outside of the network >>>>>> can >>>>>> see and hear only themselves. For all others, they see only the photos. >>>>>> >>>>>> I, as the administrator, do remain on the same network as the server, >>>>>> but can not see or hear the participants who are outside the network, >>>>>> again, only the photos. >>>>>> >>>>>> First, I thought that perhaps the firewall or the router are blocking >>>>>> some ports. But that is not the case. >>>>>> >>>>>> But I did notice these two odd facts: >>>>>> >>>>>> 1) there is *no* logfile in the /var/log/turnserver directory. The >>>>>> directory is empty. Which seems to suggest that Turn never ran... (the >>>>>> log >>>>>> file *is* listed in the /etc/turnserver.conf file). >>>>>> >>>>>> 2) whenever I issue the command: "service tomcat3 status", it tells >>>>>> me that it is inactive. If i restart it by using the command >>>>>> "/etc/init.d/tomcat3 restart", it still apprears as inactive. >>>>>> >>>>>> Tomcat configs are consistent with Alvaro's guide.... >>>>>> >>>>>> Thank you. >>>>>> Robert >>>>>> >>>>>> >>>>>> On Wed, Oct 28, 2020, 21:48 Maxim Solodovnik <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> Hello Robert, >>>>>>> >>>>>>> Do you have TURN server configured? >>>>>>> Audio/video is absent from both(multiple) parties? or just some of >>>>>>> them? >>>>>>> >>>>>>> On Thu, 29 Oct 2020 at 01:25, Robert Savickas <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>>> Dear friends, >>>>>>>> >>>>>>>> All my tests were fine. But now, I am running a live >>>>>>>> (trans-Atlantic) session, and there is no video or sound. >>>>>>>> >>>>>>>> Chat box works. White board too. KMS seems to be running and no >>>>>>>> errors. >>>>>>>> >>>>>>>> On Wed, Oct 28, 2020, 04:12 Ali Alhaidary < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> Hi, >>>>>>>>> >>>>>>>>> if you are a heavy user of the WB, you can add icons to >>>>>>>>> /opt/om-folder/webapps/openmeetings/public/cliparts/ and use it in >>>>>>>>> your >>>>>>>>> presentations/lectures :-) >>>>>>>>> On 10/28/20 10:28 AM, Maxim Solodovnik wrote: >>>>>>>>> >>>>>>>>> Every "silly question" most probably highlights UX issue ... >>>>>>>>> Please let us know if you see how user interface can be made more >>>>>>>>> intuitive :) >>>>>>>>> >>>>>>>>> On Wed, 28 Oct 2020 at 14:02, Robert Savickas < >>>>>>>>> [email protected]> wrote: >>>>>>>>> >>>>>>>>>> As I supposed before: this was a silly question on my part. >>>>>>>>>> Please forgive me for not being aware of the options (2) and (3) >>>>>>>>>> that you >>>>>>>>>> mentioned. They are what I sought. I am becoming more familiar with >>>>>>>>>> OM. >>>>>>>>>> Thank you. >>>>>>>>>> >>>>>>>>>> On Wed, Oct 28, 2020, 02:29 Maxim Solodovnik < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> >>>>>>>>>>> Well, >>>>>>>>>>> >>>>>>>>>>> it sounds like we are talking about different things >>>>>>>>>>> >>>>>>>>>>> Currently there are 3 download options for WB >>>>>>>>>>> 1) *diskette icon* in WB tools - will save WB in internal >>>>>>>>>>> format, you can then load saved WB and use it's objects (no >>>>>>>>>>> download) >>>>>>>>>>> 2) Menu -> Action -> *Download as PDF* - will convert current >>>>>>>>>>> WB to PDF format and will show you "save as" dialog >>>>>>>>>>> 3) Menu -> Action -> *Download as PNG* - will convert current >>>>>>>>>>> WB to PNG (current slide only) format and will show you "save as" >>>>>>>>>>> dialog >>>>>>>>>>> >>>>>>>>>>> which option are you using? >>>>>>>>>>> >>>>>>>>>>> On Wed, 28 Oct 2020 at 13:15, Robert Savickas < >>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>>> Maxim, >>>>>>>>>>>> >>>>>>>>>>>> Thank you. For now, i just need the pdf file. So, if you are >>>>>>>>>>>> saying it is already being saved, that's perfect! However, I >>>>>>>>>>>> could not >>>>>>>>>>>> find it anywhere on my machine. For example, when i saved the >>>>>>>>>>>> whiteboard >>>>>>>>>>>> image to file Lenta.pdf, it appears among the files attributed to >>>>>>>>>>>> this >>>>>>>>>>>> meeting room, but I could not find Lenta.pdf anywhere on the hard >>>>>>>>>>>> drive... >>>>>>>>>>>> and downloading it from the meeting room is disabled (I still can >>>>>>>>>>>> download >>>>>>>>>>>> the files that I uploaded, but not pdf image of the board). >>>>>>>>>>>> >>>>>>>>>>>> An unrelated question. I took about one entire day to translate >>>>>>>>>>>> all of the interface into the Lithuanian language. So, now I have >>>>>>>>>>>> OM in >>>>>>>>>>>> Lithuanian, for some of the very few (senior-age) users who are >>>>>>>>>>>> still not >>>>>>>>>>>> comfortable with English. Do you want me to send you the *_lt* >>>>>>>>>>>> file for >>>>>>>>>>>> inclusion in OM asortiment of languages? >>>>>>>>>>>> >>>>>>>>>>>> Thank you. >>>>>>>>>>>> Robert >>>>>>>>>>>> >>>>>>>>>>>> On Tue, Oct 27, 2020, 20:51 Maxim Solodovnik < >>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> AFAIR save whiteboard as PDF is implemented via download PDF >>>>>>>>>>>>> file >>>>>>>>>>>>> Or you are talking about "Save whiteboard"? it saves >>>>>>>>>>>>> whiteboard to the tree, BUT this is NOT PDF ... >>>>>>>>>>>>> this is JSON and I'm not sure why do you need to download it >>>>>>>>>>>>> .... >>>>>>>>>>>>> >>>>>>>>>>>>> On Tue, 27 Oct 2020 at 22:22, Robert Savickas < >>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> Dear Maxim and Thomas, >>>>>>>>>>>>>> >>>>>>>>>>>>>> I installed the latest OM afresh, not updating the old >>>>>>>>>>>>>> version. So, Applications Context file should be current. I did >>>>>>>>>>>>>> NOT edit >>>>>>>>>>>>>> it. >>>>>>>>>>>>>> >>>>>>>>>>>>>> My uploaded files can be downloaded without a problem at all. >>>>>>>>>>>>>> But the PDF files saved from the whiteboard --- not at all... >>>>>>>>>>>>>> Same problem >>>>>>>>>>>>>> as that indicated by Thomas. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you. >>>>>>>>>>>>>> Robert >>>>>>>>>>>>>> >>>>>>>>>>>>>> *From: *Thomas Scholzen <[email protected]> >>>>>>>>>>>>>> *To: *[email protected] >>>>>>>>>>>>>> *CC: *Maxim Solodovnik <[email protected]> >>>>>>>>>>>>>> *Received: *Oct 27, 2020 10:45:19 >>>>>>>>>>>>>> *Subject: *Re: Download whiteboard file >>>>>>>>>>>>>> >>>>>>>>>>>>>> Yes, after upload I can download a PDF. But not a PDF that >>>>>>>>>>>>>> was generated from the whiteboard. >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Am 27.10.2020 14:57, schrieb Maxim Solodovnik: >>>>>>>>>>>>>> >>>>>>>>>>>>>> just have tested on https://om.alteametasoft.com:8443/next >>>>>>>>>>>>>> uploaded PDF is downloadable as "PDF" and "Original" >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Tue, 27 Oct 2020 at 20:27, Maxim Solodovnik < >>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>> hello, >>>>>>>>>>>>>> >>>>>>>>>>>>>> by design downloadable types are: images, documents and >>>>>>>>>>>>>> recordings >>>>>>>>>>>>>> >>>>>>>>>>>>>> Whiteboard saved as PNG or PDF should be downloadable, will >>>>>>>>>>>>>> try to double-check >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Tue, 27 Oct 2020 at 19:57, Thomas Scholzen < >>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>> I checked in detail. I can download .jpg, .pdf, .rtf. and >>>>>>>>>>>>>> .doc files after I uploaded them. I can not download .avi files >>>>>>>>>>>>>> (even after >>>>>>>>>>>>>> fresh upload) and .pdf files generated by saving the whiteboard. >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Am 27.10.2020 13:30, schrieb Thomas Scholzen: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Hi Robert, >>>>>>>>>>>>>> >>>>>>>>>>>>>> I just checked and I also can not download documents from the >>>>>>>>>>>>>> folder view. However, I can download the content of the >>>>>>>>>>>>>> whiteboard by using >>>>>>>>>>>>>> "actions" from the menu and "download as PDF". >>>>>>>>>>>>>> >>>>>>>>>>>>>> Regards, >>>>>>>>>>>>>> Thomas >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> Am 27.10.2020 08:58, schrieb Robert Savickas: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Dear friends, >>>>>>>>>>>>>> >>>>>>>>>>>>>> I am sure the question below has already been asked, and >>>>>>>>>>>>>> probably falls into the category of silly questions. >>>>>>>>>>>>>> Nevertheless, I will >>>>>>>>>>>>>> ask, as I need to use this feature in a meeting that occurs in >>>>>>>>>>>>>> just a few >>>>>>>>>>>>>> hours... >>>>>>>>>>>>>> >>>>>>>>>>>>>> I did some work in the whiteboard and saved it in a pdf file, >>>>>>>>>>>>>> which appears in the list of files for the given meeting room. >>>>>>>>>>>>>> However, >>>>>>>>>>>>>> when I try to download it to the local disk of my Ubuntu 20.04 >>>>>>>>>>>>>> laptop, the >>>>>>>>>>>>>> download button seems disabled. I have been trying to figure it >>>>>>>>>>>>>> out, but >>>>>>>>>>>>>> seems in vain. >>>>>>>>>>>>>> >>>>>>>>>>>>>> I am the administrator; so, have all the rights... >>>>>>>>>>>>>> >>>>>>>>>>>>>> Could anyone suggest what I might be doing wrong? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you very much. >>>>>>>>>>>>>> Robert >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> Best regards, >>>>>>>>>>>>>> Maxim >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> Best regards, >>>>>>>>>>>>>> Maxim >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> -- >>>>>>>>>>>>> Best regards, >>>>>>>>>>>>> Maxim >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> Best regards, >>>>>>>>>>> Maxim >>>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Best regards, >>>>>>>>> Maxim >>>>>>>>> >>>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Best regards, >>>>>>> Maxim >>>>>>> >>>>>> >>>> >>>> -- >>>> Best regards, >>>> Maxim >>>> >>> -- Best regards, Maxim
