Agreed to everything, but perhaps we can think more about what Mr. Smoak said "get more personal replies", personal replies are good because you can see in your mailbox that there is a reply especially to you and that would be good you read that (it's only my opinion and I even do that), but we could think of centralize the questions and answers in the list, then with this in your mind you'll always send the mails to the list.
This could be a convention "I'll always send my mails to the list, cause if I do send it privately I can forget to also send it to the list" ;-) Dorileo
