Re: [SOGo] This error

[Christian Mack]

Hello

Those are harmless.


The expunge is done in a separate process in parallel to the logoff process.

That is the error you see.


Kind regards,
Christian Mack

Am 12.01.23 um 15:57 schrieb "Support FoxNet" (supp...@foxnet.be):

The user loggs off, and SOGo tries to automatically expunge the last open email folder on logg off, usually INBOX. As the expunge takes longer than the logg off itself, the result of the expunge can not find the process to report to.

Hello Christian

That single line does not ring any bell.
This error message only tells you, that you have some empty or
nonexisting variable when ther should be some content.

Here is
​​​​​Jan 12 13:33:23 sogod [2566938]: [WARN] <0x0x7fafbf27bf60[WOxElemBuilder]> 
could not locate builders: WOxExtElemBuilder,WOxExtElemBuilder
Jan 12 13:33:23 sogod [2566938]: SOGoUserHomePage user 'supp...@foxnet.be' 
logged off
Jan 12 13:33:23 sogod [2566938]: 85.201.45.151 "GET 
/SOGo/so/supp...@foxnet.be/logoff HTTP/1.1" 302 0/0 0.020 - - 668K - 15
2023-01-12 13:33:23.442 sogod[2564733:2564733] EXCEPTION: <NSException: 
0x563929dd57d0> NAME:NSRangeException REASON:in substringWithRange:, range { 0, 
9223372036854775807 } extends beyond size (0) INFO:(null)
Jan 12 13:33:23 sogod [2564733]: 85.201.45.151 "POST 
/SOGo/so/supp...@foxnet.be/Mail/0/folderINBOX/expunge HTTP/1.1" 501 0/0 0.019 - - 0 
- 15
Jan 12 13:33:23 sogod [2564733]: 85.201.45.151 "GET /SOGo/so/ HTTP/1.1" 200 
8456/0 0.025 31588 73% 0 - 15
​​Michel

On Thursday, January 12, 2023 15:14 CET, "Christian Mack" 
(christian.m...@uni-konstanz.de) <users@sogo.nu> wrote:
  Hello


Am 12.01.23 um 13:36 schrieb "Support FoxNet" (supp...@foxnet.be):

Who could tell me how to correct this error?
EXCEPTION: <NSException: 0x563929dd57d0> NAME:NSRangeException REASON:in 
substringWithRange:, range { 0, 9223372036854775807 } extends beyond size (0) 
INFO:(null)

That single line does not ring any bell.
This error message only tells you, that you have some empty or
nonexisting variable when ther should be some content.

When does it happen?

In order to narrow that down, you should enable some related debugging
in SOGo.
See
https://www.sogo.nu/support/faq/how-to-enable-more-verbose-logging-in-sogo.html


Kind regards,
Christian Mack

--
Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung IT-Dienste Forschung, Lehre, Infrastruktur
78457 Konstanz
+49 7531 88-4416

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