Hi Guys, The problem was that the time on the management server was slightly different to that of the console proxy.
Always use NTP! Len -----Original Message----- From: Geoff Higginbottom [mailto:[email protected]] Sent: 15 March 2014 09:06 To: <[email protected]> Subject: Re: Access Denied on Console Proxy Hi Len, We've seen this issue before with older versions if CloudPlatform and it's related to the management server the user is authenticated against not being the same server the console proxy VM is assigned to. You can work around this by configuring the management server load balancer to favour one server over the other. Regards Geoff Higginbottom CTO / Cloud Architect D: +44 20 3603 0542<tel:+442036030542> | S: +44 20 3603 0540<tel:+442036030540> | M: +447968161581<tel:+447968161581> [email protected]<mailto:[email protected]> | www.shapeblue.com<htp://www.shapeblue.com/> | Twitter:@cloudstackguru<https://twitter.com/#!/cloudstackguru> ShapeBlue Ltd, 53 Chandos Place, Covent Garden, London, WC2N 4HS<x-apple-data-detectors://5> On 14 Mar 2014, at 09:51, "Len Bellemore" <[email protected]<mailto:[email protected]>> wrote: Hi Guys I get random "access denied" errors when trying to access the console window to some of my instances. I am seeing the following errors in the cloud.log file on the console proxy vm: 2014-03-14 08:19:54,741 DEBUG [cloud.consoleproxy.ConsoleProxyAjaxImageHandler] (Thread-11837:null) /ajaximg?token=FfKTKoGlyQcbuuhf01iQ4J5YgvnNCMuAvbCMSfXE9X3S5ptynRckLW8_zDR9R_QGXa8EiujaW7GsNk6M0JPkztEKqfz-wmOIu_lbwpA1HrknBDUbFHuUY0gJUYmfS_GQPA-lydFOHTDq8pxbDkb_uQ40uy-Al3P0IBScWzug2mtdEh0mAur6c6M4DLUrbP4Ss5qh1Nowe6Rlput_Qe-RHnxP3sMZnsDFhNFP8a_hGKCq7ba-g8eLYtn5ofb4eIqB4aZ1nfU6BrBex1pgaUxzPJzNWtZxttKM5D-m76wol1ugWe5VLD6en8pHhM7tM_dWZufjicYH0Ioz9jz_mmoXBySAahjkx19pW3lyIq05cuhSTonj8PjglHTbXjL--W5Eb6xNBsAzBkrIvoEN-XiyBmrjl5ypC1vCeDysYSkWCfm-NiSt38a11N0ipekR84cUfUP2mC3FqzwtjmqsM_tskM1dba9VA5XGgNjxVnO8Ato&key=125&ts=1394785194374Process time 3 ms 2014-03-14 08:19:56,881 ERROR [consoleproxy.vnc.VncServerPacketReceiver] (Thread-11432:null) Unexpected exception: java.io.EOFException at java.io.DataInputStream.readUnsignedByte(DataInputStream.java:290) at com.cloud.consoleproxy.vnc.VncServerPacketReceiver.run(VncServerPacketReceiver.java:61) at com.cloud.consoleproxy.vnc.VncClient.doConnect(VncClient.java:184) at com.cloud.consoleproxy.vnc.VncClient.connectTo(VncClient.java:143) at com.cloud.consoleproxy.ConsoleProxyVncClient$1.run(ConsoleProxyVncClient.java:90) at java.lang.Thread.run(Thread.java:679) 2014-03-14 08:19:56,882 INFO [consoleproxy.vnc.VncServerPacketReceiver] (Thread-11432:null) Receiving thread exit processing, shutdown connection 2014-03-14 08:19:56,994 ERROR [consoleproxy.vnc.VncClientPacketSender] (Thread-11434:null) Unexpected exception: java.net.SocketException: Socket is closed at sun.security.ssl.SSLSocketImpl.checkEOF(SSLSocketImpl.java:1354) at sun.security.ssl.SSLSocketImpl.checkWrite(SSLSocketImpl.java:1375) at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:62) at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:133) at java.io.DataOutputStream.writeByte(DataOutputStream.java:153) at com.cloud.consoleproxy.vnc.packet.client.MouseEventPacket.write(MouseEventPacket.java:36) at com.cloud.consoleproxy.vnc.VncClientPacketSender.run(VncClientPacketSender.java:72) at java.lang.Thread.run(Thread.java:679) 2014-03-14 08:19:56,994 INFO [consoleproxy.vnc.VncClientPacketSender] (Thread-11434:null) Sending thread exit processing, shutdown connection 2014-03-14 08:19:57,008 DEBUG [cloud.consoleproxy.ConsoleProxyAjaxImageHandler] (Thread-11841:null) AjaxImageHandler /ajaximg?token=FfKTKoGlyQcbuuhf01iQ4J5YgvnNCMuAvbCMSfXE9X3S5ptynRckLW8_zDR9R_QGXa8EiujaW7GsNk6M0JPkztEKqfz-wmOIu_lbwpA1HrknBDUbFHuUY0gJUYmfS_GQPA-lydFOHTDq8pxbDkb_uQ40uy-Al3P0IBScWzug2mtdEh0mAur6c6M4DLUrbP4Ss5qh1Nowe6Rlput_Qe-RHnxP3sMZnsDFhNFP8a_hGKCq7ba-g8eLYtn5ofb4eIqB4aZ1nfU6BrBex1pgaUxzPJzNWtZxttKM5D-m76wol1ugWe5VLD6en8pHhM7tM_dWZufjicYH0Ioz9jz_mmoXBySAahjkx19pW3lyIq05cuhSTonj8PjglHTbXjL--W5Eb6xNBsAzBkrIvoEN-XiyBmrjl5ypC1vCeDysYSkWCfm-NiSt38a11N0ipekR84cUfUP2mC3FqzwtjmqsM_tskM1dba9VA5XGgNjxVnO8Ato&key=126&ts=1394785196726 Anyone seen this before? 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